Gracious Hospitality Management
Hospitality
GeneralManager
Neural analysis suggests this role is
optimal for Manager candidates.
“General Manager at Gracious Hospitality Management. Skills: Restaurant operations, Staff management, Service quality, Customer satisfaction. Lead team members in running efficient and profitable. Manage day-to-day operations”
Industry & Context.
Analytical; Problem-solving; Root cause analysis
Weekend availability, Night availability, Holiday availability
What They're Looking For.
Must Have
Read, speak, understand, follow written and verbal instructions in English, Japanese language proficiency, Reachable by email and able to communicate via phone, Knowledge of workplace safety procedures, Knowledge of local Department of Health standards, Food Handler's Certification or ability to obtain, Able to work a flexible schedule, Legal age to serve alcohol, Certification for responsible alcohol service or ability to obtain within 6 months
Nice to Have
Familiarity with sushi or Japanese fine dining operations, Understanding of traditional service cadence, Degree in Hospitality, Culinary Management, or similar subject
What You'll Do.
Lead team members in running efficient and profitable
Manage day-to-day operations
Maintain high service quality standards
Maintain customer satisfaction levels
Ensure highest standard of safety and sanitation
Foster positive work environment
Maintain proper loss prevention standards
Review cash handling procedures
Review safe procedures
Review daily time punches
Address time clock abuse
Oversee daily restaurant administration
Manage hourly employees in daily responsibilities
Create systems of accountability
Provide consistent feedback
Provide disciplinary action
Perform all back office POS functions
Create employee profiles
Communicate promotions
Plan company information
Execute company information
Communicate company information
Conduct DOH walk-throughs multiple times per day
Address DOH violations immediately
Promote and practice safe work habits
Identify potential safety hazards
Resolve potential safety hazards
Conduct initial investigation of accidents
Determine root cause of safety incidents
Educate team members on products and services
Oversee regular schedule of service classes
Ensure drink recipes are followed
Ensure food recipes are followed
Approve maintenance needed
Approve repairs needed
Participate in community events
Help ensure corporate social responsibility goals are met
Maintain knowledge by attending workshops
Maintain knowledge by reviewing publications
Maintain knowledge by establishing networks
Maintain knowledge by benchmarking practices
Maintain knowledge by participating in societies
Hire Yoshitake employees
Train Yoshitake employees
Supervise Yoshitake employees
Manage Yoshitake employees
Coach Yoshitake employees
Counsel Yoshitake employees
Evaluate Yoshitake employees
Elevate service standards
Embody hospitality in daily actions
Monitor service standards
Encourage service standards
Resolve team member conflicts
Resolve customer conflicts
Direct office administrator on postings
Direct office administrator on interviewing candidates
Identify staffing needs
Identify recruiting needs
Identify interviewing needs
Identify hiring needs
Identify training needs
Facilitate ongoing training
Facilitate development of current employees
Coach team members for improved performance
Counsel team members for improved performance
Document developmental plans
Deliver performance reviews
Encourage team member input
How You'll Work.
Team & Collaboration
Cross-functional teams; Management team; Hourly service employees; Third-party vendors
Communication Scope
Effective communication; Efficient communication; Verbal communication; Written communication
Full Job Description
We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison. Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan. Job Summary: The General Manager “GM” is responsible for leading all team members in running an efficient and profitable operation, managing day-to-day operations, maintaining high service quality standards and customer satisfaction levels, ensuring the highest standard of safety and sanitation, and fostering a positive work environment with high employee morale. Essential Job Duties Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures. Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation. Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. Manages hourly employees in their daily responsibilities at Yoshitake, providing clear, effective direction. Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. Performs all back office POS functions including employee profile and menu creation. Plans, executes and communicates all promotions and company information effectiv
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