GeneralManager

## Description Headquartered in Cambridge, Massachusetts, CIC is the world’s leading operator of innovation hubs.  We are seeking a General Manager for our New England campuses.  If you are a community leader who has built and maintains strong relationships throughout the innovation community, has strong operational and sales experience appropriate to a role managing a team of approximately 50 people, and a deep belief that innovation has the power to make our world a better place, we’d like to talk to you. YOUR DAY-TO-DAY WORK Cambridge and Boston are the original home of the CIC model and among the most important innovation ecosystems in the world. The New England GM leads three campuses with a mandate that goes beyond occupancy and operations — to make CIC the irreplaceable home for innovators in this region, with the full power of the CIC platform visible, accessible, and driving member success. This is a role for a senior leader already deeply embedded in the Boston-Cambridge and Providence innovation community — someone who knows the players, is trusted by the ecosystem, and understands that the most important work happens before a member ever signs a lease. Innovation programming and community building are not add-ons here, they are the job. The GM sets the vision and holds the relationships while the Directors execute the operations. YOUR ONGOING WORK Campus Leadership & Operations Accountable for campus health, member experience, team performance, and financial results across Cambridge, Boston, and Providence — while empowering Director-level leaders to own day-to-day operations Lead and develop campus teams, including the Directors of Events, Sales, and Operations for NE Oversee occupancy, revenue, and operational targets in partnership with CIC's global operations function Model CIC's Campus Service Philosophy — Radical Welcome, Frictionless Excellence, and Intentional Connection — at every level of the team Ecosystem Engagement & Community Building Maint