Caribou Coffee
GeneralManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“General Manager at Caribou Coffee. Skills: store leadership, team engagement, guest experience, sales growth, profitability, operational execution. culture and overall leadership and direction of the store. ensuring team engagement”
What You'll Achieve.
maximize opportunities for sales and traffic growth; Owns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics; Takes ownership of Guest Satisfaction metrics and results; Creates energy, enthusiasm and focus on meeting and exceeding sales goals; Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accountinganking requirements
Industry & Context.
ability to bring calm, focus and perspective to situations; handles confidential information with empathy and consistency; does not avoid conflict, but rather seeks to dismantle it
physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
What They're Looking For.
Must Have
A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education, Experience with sales building, P&L statements, recruiting, and training, Must be 18 years of age or older, Has a valid driver’s license and reliable transportation
Nice to Have
ServSafe Certified preferred or certification within 90-days of employment, High school diploma or GED equivalent
What You'll Do.
culture and overall leadership and direction of the store
ensuring team engagement
setting expectations and applying accountability
overall experience of the Caribou Brand
maximize opportunities for sales and traffic growth
keeping the team engaged and energized
execution of Role Based Training and LTO/Promotional Window training
communication to team about expectations
keeping accurate records
ensuring overall safety of Team Members and Guests
and developing the team
and thoughtful coaching conversations and feedback
providing a best in class guest experience
demonstrating and teaching guest recovery
taking ownership of Guest Satisfaction metrics and results
handling guest complaints
food safety and sanitization
health and safety of the store
executing standard operation procedure
enthusiasm and focus on meeting and exceeding sales goals
inventory control and waste management
delivery of quality store operations and in-store sales building activities
driving fast and friendly service
verifying that each product delivered to our guests meets Caribou quality standards
maintaining a clean and safe environment
minimizing loss through strict observance of cash handling policies
proper training of team members
complying with all accounting requirements
How You'll Work.
Team & Collaboration
Supports GM peers through partnership and collaboration
Communication Scope
clear and effective communication to team about expectations and “the why behind the what”; Gives and receives feedback with positive intent
Full Job Description
**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** The General Manager is responsible for the culture and overall leadership and direction of the store. This role is responsible for ensuring team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily. The General Manager is expected to maximize opportunities for sales and traffic growth. A General Manager is a leader in their community, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD. **DOING – What you deliver:** * Demonstrates the DOING of an Assistant General Manager with ease, enthusiasm and excellence **TEAM** * Models, upholds and implements Caribou policies, practices, and standards * Ensures the store is fully staffed for upcoming shifts including ensuring that all TM schedules are up to date and writing timely and effective schedules; is planful for the future in staffing including bench planning and development * Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding) * Keeps the team engaged and energized * Responsible for execution of Role Based Training and LTO/Promotional Window training * Demonstrates clear and effective communication to team about expectations and “the why behind the what” * Keeps accurate records in Workday * Ensures overall safety of
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