Caribou Coffee
GeneralManager
“General Manager at Caribou Coffee. Skills: financial performance, team engagement, guest experience, sales growth, traffic growth, operational excellence, profitability. Ensure the store is fully staffed for upcoming shifts.. Make certain that all store schedules are up to date and written in a timely and effective manner.”
What You'll Achieve.
maximize opportunities for sales and traffic growth; deliver a great overall guest experience; drive store performance; drive sales, profitability, and operational excellence; consistently improve guest satisfaction, speed of service, and loyalty; meet and exceed sales goals; enhance the overall business performance; ensure operational efficiency and minimize loss
Industry & Context.
Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues.; Make appropriate adjustments in the moment and for the future, with a focus on top-line sales, and managing expenses according to business needs.; Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.
The GM Role often entails overview hours including early mornings, evenings, weekends and holidays., bending, reaching, lifting up to 50 pounds, standing for 4 to 8 hours
What They're Looking For.
Must Have
A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education., Must be 18 years of age or older., Have reliable transportation., Ability to work full-time (47 hours per week)., Willingness to learn new systems and tools as they are introduced to support the business.
Nice to Have
ServSafe certification or ability to receive a certificate within 90 days of employment, Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training., Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc., Valid driver’s license., High school diploma or GED equivalent.
What You'll Do.
Ensure the store is fully staffed for upcoming shifts.
Make certain that all store schedules are up to date and written in a timely and effective manner.
Be deliberate regarding staffing decisions
including bench planning and development.
Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
Build and maintain a high-performing team through goal and standard setting
and consistency by utilizing Caribou tools and resources.
Responsible for the execution and team training completion of role-based training programs
promotional window training
and all other onboarding and training initiatives.
Provide ongoing coaching
and recognition to team members to support their development
and foster a positive and motivating work environment.
Model and uphold company policies
and ensure a safe and supportive environment for team members and guests.
Use assigned Caribou systems and tools in the appropriate manner and timeline.
Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence
continuous improvement
Facilitate the timely resolution of employee/customer relations
supply chain management
and asset management-related issues.
Drive strategies to consistently improve guest satisfaction
and loyalty through actionable insights and results-driven initiatives.
Take ownership and lead with passion and vision to drive store performance
inspiring the team to drive sales
and operational excellence.
Commitment to excellence for regular and adaptable scheduling as follow Caribou General Manager scheduling standards for inventory management
promotional window sets
and other necessary times to be present in the store.
Manage supply chain processes and asset management to ensure timely replenishment
accurate stock levels
and efficient resource allocation
minimizing disruptions and supporting seamless store operations.
Utilize financial planning knowledge to manage budgets for the store and company.
Manage the Operating Statement and other financial inputs to analyze trends.
Make appropriate adjustments in the moment and for the future
with a focus on top-line sales
and managing expenses according to business needs.
Ensure cash flow growth through appropriate and ethical fiscal responsibility.
and focus on meeting and exceeding sales goals.
Support the delivery of operational excellence to drive in-store sales initiatives that enhance the overall business performance.
Manage inventory and waste to ensure operational efficiency and minimize loss.
Maintain rigorous standards in food safety
and health protocols.
How You'll Work.
Team & Collaboration
Supports General Manager (GM) peers through partnership and collaboration.; Provides and receives feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth, while handling challenging situations and confidential information with empathy and consistency.; Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.
Communication Scope
transparent communication
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