Caribou Coffee
GeneralManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“General Manager at Caribou Coffee. Skills: financial performance of the store, team engagement, healthy culture, guest experience, sales and traffic growth, operational excellence. Ensure the store is fully staffed for upcoming shifts. making certain that all store schedules are up to date and written in a timely and effective is deliberate regarding staffing decisions, including bench planning and development.”
What You'll Achieve.
maximize opportunities for sales and traffic growth; drive store performance; drive sales, profitability, and operational excellence; consistently improve guest satisfaction, speed of service, and loyalty; meeting and exceeding sales goals; enhance the overall business performance; operational efficiency; minimize loss
Industry & Context.
Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues.; Make appropriate adjustments in the moment and for the future, with a focus on top-line sales, and managing expenses according to business needs.; Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.
The GM Role often entails overview hours including early mornings, evenings, weekends and holidays., bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
What They're Looking For.
Must Have
A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education., Must be 18 years of age or older., Have reliable transportation., Ability to work full-time (47 hours per week)., Willingness to learn new systems and tools as they are introduced to support the business.
Nice to Have
ServSafe certification or ability to receive a certificate within 90 days of employment, Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training., Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc., Valid driver’s license., High school diploma or GED equivalent.
What You'll Do.
Ensure the store is fully staffed for upcoming shifts
making certain that all store schedules are up to date and written in a timely and effective is deliberate regarding staffing decisions
including bench planning and development.
Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
Build and maintain a high-performing team through goal and standard setting
and consistency by utilizing Caribou tools and resources.
Responsible for the execution and team training completion of role-based training programs
promotional window training
and all other onboarding and training initiatives.
Provide ongoing coaching
and recognition to team members to support their development
and foster a positive and motivating work environment.
Model and uphold company policies
and ensure a safe and supportive environment for team members and guests.
Use assigned Caribou systems and tools in the appropriate manner and timeline.
Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence
continuous improvement
Facilitate the timely resolution of employee/customer relations
supply chain management
and asset management-related issues.
Drive strategies to consistently improve guest satisfaction
and loyalty through actionable insights and results-driven initiatives.
Take ownership and lead with passion and vision to drive store performance
inspiring the team to drive sales
and operational excellence.
Commitment to excellence for regular and adaptable scheduling as follow Caribou General Manager scheduling standards for inventory management
promotional window sets
and other necessary times to be present in the store.
Manage supply chain processes and asset management to ensure timely replenishment
accurate stock levels
and efficient resource allocation
minimizing disruptions and supporting seamless store operations.
Utilize financial planning knowledge to manage budgets for the store and company.
Manage the Operating Statement and other financial inputs to analyze trends.
Make appropriate adjustments in the moment and for the future
with a focus on top-line sales
and managing expenses according to business needs.
Ensure cash flow growth through appropriate and ethical fiscal responsibility.
and focus on meeting and exceeding sales goals.
Support the delivery of operational excellence to drive in-store sales initiatives that enhance the overall business performance.
Manage inventory and waste to ensure operational efficiency and minimize loss.
Maintain rigorous standards in food safety
and health protocols.
How You'll Work.
Team & Collaboration
Supports General Manager (GM) peers through partnership and collaboration.
Communication Scope
transparent communication
Full Job Description
**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important around here – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring the core values to life by embodying Caribou’s purpose:_To create day-making experiences that spark a chain reaction of GOOD._ **Core Responsibilities:** **TEAM** * Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner; is deliberate regarding staffing decisions, including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development. * Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources. * Responsible for the execution and team training completion of role-based training programs, promotional window training, and all other onboarding and trainin
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