Blank Street
food and beverage
GeneralManager
“General Manager at Blank Street. Skills: Team leadership, Operational excellence, Customer experience, Brand ambassadorship, Financial management. Launch and lead cafés. Build high-performing teams”
What You'll Achieve.
Achieve company standard scores and above via our operations auditing platform; Ensure an “A” DOH Grade; Grow local brand loyalty; Inspire team to share the same vision across your neighborhood; Uphold the company standard NPS scores
Industry & Context.
Troubleshoot and problem solve, prioritizing around urgency; Solve any facilities, maintenance, and pest control issues quickly and efficiently; Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
What They're Looking For.
Must Have
4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands, Experience managing large hospitality teams, Experience managing inventory and supply chain ordering
What You'll Do.
Launch and lead cafés
Build high-performing teams
Set the standard for operations
Create an exceptional customer experience
Embed Blank Street into the community
Inspire team to serve with passion
Ensure every guest feels welcomed
Ensure every coffee is made with pride
Oversee training quality
Address performance issues
Maintain team engagement
Understand and communicate product differentiation
Maintain food and beverage quality standards
Execute recipes accurately
Manage ordering and vendor relations
Conduct inventory counts
Ensure compliance with Inventory Management System
Ensure team has necessary inventory and equipment
Lead by example behind bar
Achieve company standard scores
and presentation of locations
Prepare stores for weather
and pest control issues
Develop ties with neighboring businesses
Take ownership of stores' financial performance
Uphold company standard NPS scores
Celebrate positive customer feedback
Investigate negative customer comments
Continuously develop leadership
Stay current on company tools
Fill gaps in communication or processes
Collaborate with other General Managers
How You'll Work.
Team & Collaboration
Collaborate with the People Team on recruitment; Collaborate with HQ to manage change; Collaborate with other General Managers across Blank Street to share best practices and build community
Communication Scope
Highly effective interpersonal and communication skills; Ability to communicate product differentiation to customers and teammates
Process & Methodology
Create workflows, systems and processes that support a dispersed team
Applying for this General Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Blank Street?
Real rants from real employees. Read before you apply.