Blank Street
food and beverage
GeneralManager
Neural analysis suggests this role is
optimal for Mid candidates.
“General Manager at Blank Street. Skills: Team leadership, Operational excellence, Customer experience, Brand ambassadorship, Financial management. Launch and lead cafés. Build high-performing teams”
What You'll Achieve.
Achieve company standard scores and above via our operations auditing platform; Ensure an “A” DOH Grade; Grow local brand loyalty; Inspire team to share the same vision across your neighborhood; Uphold the company standard NPS scores
Industry & Context.
Troubleshoot and problem solve, prioritizing around urgency; Solve any facilities, maintenance, and pest control issues quickly and efficiently; Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
What They're Looking For.
Must Have
4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands, Experience managing large hospitality teams, Experience managing inventory and supply chain ordering
What You'll Do.
Launch and lead cafés
Build high-performing teams
Set the standard for operations
Create an exceptional customer experience
Embed Blank Street into the community
Inspire team to serve with passion
Ensure every guest feels welcomed
Ensure every coffee is made with pride
Oversee training quality
Address performance issues
Maintain team engagement
Understand and communicate product differentiation
Maintain food and beverage quality standards
Execute recipes accurately
Manage ordering and vendor relations
Conduct inventory counts
Ensure compliance with Inventory Management System
Ensure team has necessary inventory and equipment
Lead by example behind bar
Achieve company standard scores
and presentation of locations
Prepare stores for weather
and pest control issues
Develop ties with neighboring businesses
Take ownership of stores' financial performance
Uphold company standard NPS scores
Celebrate positive customer feedback
Investigate negative customer comments
Continuously develop leadership
Stay current on company tools
Fill gaps in communication or processes
Collaborate with other General Managers
How You'll Work.
Team & Collaboration
Collaborate with the People Team on recruitment; Collaborate with HQ to manage change; Collaborate with other General Managers across Blank Street to share best practices and build community
Communication Scope
Highly effective interpersonal and communication skills; Ability to communicate product differentiation to customers and teammates
Process & Methodology
Create workflows, systems and processes that support a dispersed team
Full Job Description
About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Los Angeles. You’ll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We’re looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you’re customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA. Responsibilities People Create a motivating and engaging culture for employees Consistently celebrate, train, coach and mentor your team Step in to cover scheduling gaps or time off in your locations Create and publish all schedules according to state and local labor laws Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time Recruit super star talent in collaboration with the People Team Coordinate training and accreditation of all new hires Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed Develop your
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