Blank Street

food and beverage

GeneralManager

$70–75k Boston, Massachusetts, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“General Manager at Blank Street. Skills: training and developing all team members, leading by example on facilities, product quality, and customer experience, maintaining operational standards, hiring great talent, driving business growth, continuous improvement. Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.. Step in to cover scheduling gaps or time off in the store schedule”

What You'll Achieve.

maintaining operational standards; driving business growth; continuous improvement; Maintain food and beverage quality standards; Maintain operational excellence achieving company standard scores and above; Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty; Be a champion of your store’s financial performance and peak business throughput; Grow your store AOV, meet sales goals through creative initiatives

Industry & Context.

food and beverage

What They're Looking For.

Must Have

4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands, Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Nice to Have

Experience working in a unionized environment is a plus

What You'll Do.

Create a motivating and engaging team culture by consistently celebrating

and mentoring your team.

Step in to cover scheduling gaps or time off in the store schedule

Create and publish staff schedules according to state and local labor laws

Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time

Recruit super star talent in collaboration with the People Team

Oversee and validate the quality of training being executed by your Shift Leads

providing feedback and coaching where needed

Ensure coffee accreditations are handled on time for new employees in line with company standards

Work to maintain the very best team engagement scores

Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team

inventory counts and general compliance of our Inventory Management System

Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products

cleanliness and presentation of your location in line with company policies

Maintain operational excellence achieving company standard scores and above via our auditing platform

Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty

Be a champion of your store’s financial performance and peak business throughput

meet sales goals through creative initiatives and gain team buy in to share the same vision

Ensure your location meets operations and product quality audit standards

quickly action any feedback to improve

How You'll Work.

Team & Collaboration

Recruit super star talent in collaboration with the People Team

Communication Scope

interpersonal communication skills

Full Job Description

About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading Add a Spark to the Ordinary… General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development. Who We’re Looking For Experience hiring, developing and managing hospitality teams Experience managing inventory and supply chain ordering Love for coffee and customer service Experience working in a unionized environment is a plus Strong knowledge of specialty coffee, espresso and equipment is a must Strong decision making and multi-taking skills Strong interpersonal communication skills What You’ll Own Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team. Step in to cover scheduling gaps or time off in the store schedule Create and publish staff schedules according to state and local labor laws Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time Recruit super star talent in collaboration with the People

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