GeneralManagerAIProcessRedesign

# **Job Expectations** We have an exciting opportunity at nbn for a **General Manager AI Process Redesign**. This role will report to the Executive General Manager, AI Acceleration & Process Excellence. **A bit about your role** As the General Manager AI Process Redesign, you are accountable for shaping and embedding AI‑ready, enterprise-wide processes that support nbn’s simplification and digitisation ambitions. The role leads large-scale, end-to-end process and workflow redesign, removing duplication, reducing manual intervention and creating consistent, repeatable ways of working that enable AI and automation to scale safely and effectively across the organisation. You will work in shared accountability to deliver measurable improvements in operational efficiency, time savings and cost reduction, ensuring workforce and effort impacts are clearly quantified and embedded through role and workflow redesign. A cohesive enterprise AI-ready process target state is defined and maintained, aligned to simplification, digitisation, autonomy and value realisation. The role also uplifts the enterprise approach to process excellence through a consistent redesign playbook, supported by robust governance and quality standards, while building and coordinating the capability required to deliver sustained, scalable outcomes across nbn. **A bit about you** The successful candidate will bring extensive experience leading large-scale, cross-enterprise transformation or operational excellence initiatives within complex, regulated or asset-intensive environments. You have a proven ability to design and embed end-to-end process redesign, driving simplification, standardisation and improved efficiency enterprise wide, while removing duplication and enabling scalability. With a strong, hands-on understanding of process improvement methodologies, you are comfortable translating strategy into practical, sustainable execution. You have a grounded understanding of AI, automation and data conc