Company
Funeral Home
GeneralFuneralHomesManager
“General Funeral Homes Manager. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Provide guidance and direction to location leadership. Manage the business, finances, marketing, customer growth, and people resources”
Industry & Context.
Resolves complex problems; Provides resolution guidance
Travel up to 75%, Working beyond “standard” hours as the need arises
What They're Looking For.
Must Have
High School Diploma or equivalent required, At least eleven (11) years industry experience with progressively increased customer facing responsibilities, At least six (6) years experience managing people and effectively managing budgets and expense control required, Applicable state Funeral Director licensure required
Nice to Have
Technical schooling diploma Funeral Services/Mortuary Science preferred, Bachelor’s degree in Mortuary Science where required by state law, Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred
What You'll Do.
Provide guidance and direction to location leadership
Provide direction and assistance with short-term planning
Achieve annual sales revenue
Foster a sense of ownership and pride in staff
Manage costs in a disciplined manner
Encourage profitable case volume growth
Manage location management at multiple locations
Manage multiple lines of business within the Funeral Home industry
Work with Market Leadership to understand business goals
and approve annual business plans
Monitor and achieve annual financial goals
Transfer financial knowledge to location leadership
Approve expenditures and invoices
and customer guidance
Leverage corporate and market resources to expand brand awareness
Develop and implement plans to improve customer satisfaction
Resolve complex problems providing resolution guidance
Assure operating practices comply with regulations
and compliance standards
Collaborate with colleagues and market leadership to remove barriers
Encourage ideas and business or operational enhancements
Work with Market Leadership and Corporate Departments on needs
Develop and implement communication plans for initiatives
Oversee implementation of initiatives and manage change
Communicate long-term strategy and annual goals to location staff
Understand team members career aspirations and provide assignments
Constructively address issues and provide feedback
Develop frontline supervisors’ proactive and collaborative management style
Monitor training and licensing requirements
Screen candidates (internal and external)
Hire or promote a skilled and effective staff
recommend pay increases
and career advancements
Discipline staff as necessary
Write development plans to close behavior or skill gaps
Collaborate with Human Resources throughout processes
Recommend and discuss terminations with Market Leadership
How You'll Work.
Team & Collaboration
Collaborate with colleagues and market leadership to remove operational barriers; Work with Market Leadership and Corporate Departments on product, process, and technology needs; Collaborate with Human Resources throughout discipline, development, and termination processes
Communication Scope
Professional interpersonal skills; Cultural sensitivity; Tactfulness
Process & Methodology
Oversee implementation of initiatives, Manage change
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