Company

GeneralClerkIII

$0–0k Martinsburg, West Virginia, United States FULL TIME
The Brief

“General Clerk III. Skills: administrative, record keeping, data entry, customer service. assisting in a variety of administrative. maintaining a wide variety of financial or other records”

Industry & Context.

Problems you'll solve

refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures; identifying and submitting potential problems to appropriate levels of management; resolve complex issues for customers

Eligibility Requirements

Ability to frequently lift up to 40 pounds, Ability to perform frequent repetitive motions using fingers, hands, wrists and arms, Must be able to obtain and maintain MRPT facility credentials/authorization, US Citizenship is required for MRPT facility credentials/authorization

What They're Looking For.

Must Have

Work with minimal supervision, manage time to efficiently complete actions within acceptable service and accuracy levels, performing work requiring attention to detail and accuracy, Good Sense of time management, ability to work under time constraints, Willingness to work as a team player, sense of Customer Service, Understanding of the importance of consistently delivering high-quality work, identifying and submitting potential problems to appropriate levels of management, good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications, accessing and utilizing web browsers to conduct simple inquiries, Excellent oral and written communication skills, Must be able to obtain and maintain MRPT facility credentials/authorization, US Citizenship is required for MRPT facility credentials/authorization

Nice to Have

Some telephonic customer service skills preferred, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller, performing some training of same or lower-level contract staff

What You'll Do.

assisting in a variety of administrative

maintaining a wide variety of financial or other records

verifying statistical reports for accuracy

compiling and handling

Answer incoming telephone calls

log and distribute daily mail

Compile data from various sources

enter pertinent information into appropriate database

enter pertinent information into spreadsheet

deal with Federal personnel

deal with Industry members

handle complaints orally

handle complaints written

Requesting confidential information

input into various databases

Verifying caller’s PII

retrieve information from various resources

compile correspondences

email or fax documents

Verify information for outgoing correspondences

How You'll Work.

Team & Collaboration

Willingness to work as a team player

Communication Scope

Excellent oral and written communication skills

Free ATS check

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