Company
GeneralClerkIII
“General Clerk III. Skills: administrative, record keeping, data entry, customer service. assisting in a variety of administrative. maintaining a wide variety of financial or other records”
Industry & Context.
refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures; identifying and submitting potential problems to appropriate levels of management; resolve complex issues for customers
Ability to frequently lift up to 40 pounds, Ability to perform frequent repetitive motions using fingers, hands, wrists and arms, Must be able to obtain and maintain MRPT facility credentials/authorization, US Citizenship is required for MRPT facility credentials/authorization
What They're Looking For.
Must Have
Work with minimal supervision, manage time to efficiently complete actions within acceptable service and accuracy levels, performing work requiring attention to detail and accuracy, Good Sense of time management, ability to work under time constraints, Willingness to work as a team player, sense of Customer Service, Understanding of the importance of consistently delivering high-quality work, identifying and submitting potential problems to appropriate levels of management, good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications, accessing and utilizing web browsers to conduct simple inquiries, Excellent oral and written communication skills, Must be able to obtain and maintain MRPT facility credentials/authorization, US Citizenship is required for MRPT facility credentials/authorization
Nice to Have
Some telephonic customer service skills preferred, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller, performing some training of same or lower-level contract staff
What You'll Do.
assisting in a variety of administrative
maintaining a wide variety of financial or other records
verifying statistical reports for accuracy
compiling and handling
Answer incoming telephone calls
log and distribute daily mail
Compile data from various sources
enter pertinent information into appropriate database
enter pertinent information into spreadsheet
deal with Federal personnel
deal with Industry members
handle complaints orally
handle complaints written
Requesting confidential information
input into various databases
Verifying caller’s PII
retrieve information from various resources
compile correspondences
email or fax documents
Verify information for outgoing correspondences
How You'll Work.
Team & Collaboration
Willingness to work as a team player
Communication Scope
Excellent oral and written communication skills
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