OLIVER Agency
GenAIBusinessDirector
“Gen AI Business Director at OLIVER Agency. Skills: Client relationship management, Operational delivery, AI integration. Lead client relationship. Ensure delivery alignment”
What You'll Achieve.
Meet performance expectations; Deliver at scale; Operate with clarity; Operate with accountability; Ensure consistency across regions; Support continuous delivery; Drive ongoing transformation; Improve efficiency; Improve scalability; Improve output quality; Ensure continuity across regions; Ensure model is performing effectively; Ensure data accuracy; Ensure data reliability; Enable informed decision-making
Industry & Context.
Decision-making; Risk mitigation; Problem resolution
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 8+ years in project and/or account management, Experience with automation and AI tools, Experience with beauty and/or dermatological products, Proficient in Adobe Workfront, Proficient in Microsoft 365, Proven experience implementing complex programs
Nice to Have
Tech and data-driven, Experience in client reporting, Experience in account transformation, Excellent client engagement skills, Excellent relationship-building skills, Ability to integrate with client-side teams, Maintain top-tier agency service
What You'll Do.
Lead client relationship
Ensure delivery alignment
Meet performance expectations
Evolve with client needs
Maintain stakeholder alignment
Ensure performance transparency
Reinforce global consistency
Support continuous delivery
Balance client expectations
Balance operational realities
Create clear environment
Create accountable environment
Partner with Operations Director
Partner with Studio Manager
Own client relationships
Build trust-based partnerships
Define ways of working
Uphold ways of working
Communicate delivery status
Communicate mitigation plans
Communicate optimization opportunities
Communicate growth opportunities
Guide strategic direction
Ensure business goal alignment
Ensure transformation alignment
Identify efficiency improvements
Identify scalability improvements
Identify output quality improvements
Support global delivery model evolution
Ensure regional consistency
Ensure team continuity
Maintain sight across operations
Monitor SLA performance
Ensure data-driven visibility
Identify inefficiencies
Identify areas for improvement
Act as escalation point
Ensure swift resolution
Align client and internal teams
Support Account Directors
Manage client challenges
Step in for senior intervention
Support commercial health
Track out-of-scope negotiations
Ensure teams are set up
Reinforce clear role boundaries
Protect operating model integrity
Lead client-facing reporting
Lead governance forums
Ensure data reliability
Enable informed decision-making
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Client-side teams
Communication Scope
Client reporting; Executive presentations
Process & Methodology
Project management, Account management
Applying for this Gen AI Business Director role?
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