GEMCustomerData&PricingAdministrator

# **GEM Customer Data & Pricing Administrator** At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a **GEM Customer Data & Pricing Administrator** supporting our **GEM Commercial Operations** , you will be trusted to **maintain critical customer and pricing master data** , **ensure compliance with global quality standards** , and **enable seamless commercial execution** across multiple countries. This role can be based in **Praha, Czechia** or **Maroussi – Athens, Greece**. ## **In this role, a typical day will include:** * **Collaborating with Sales, Accounts Receivable, and Customer Service** teams to ensure customer accounts, pricing, and financial data are accurate, compliant, and up to date. * **Setting up and maintaining customer accounts** in SAP and CRM within defined SLAs, ensuring correct commercial, financial, and regulatory documentation is in place. * **Managing pricing master data** , including selling prices, freight charges, promotional setups, and exclusions to ensure accurate invoicing and margin protection. * **Investigating and resolving pricing disputes** , identifying root causes, and implementing corrective actions to prevent recurrence. * **Running and cleansing customer master data reports** , ensuring data integrity, preventing account duplication, and supporting audits and compliance activities (ISO 13485, GxP). ## **WHAT YOU’LL BRING TO ALCON** * **Education:** Bachelor’s degree in Business, Marketing, Science, or Engineering (Master’s preferred). * **Experience:** * 2+ years in **Master Data Management** , ideally within the *