Roche
Diagnostics
GCSSeniorSpecialist(m/w/d)
“GCS Senior Specialist (m/w/d) at Roche. Skills: Technical support, Training development, Cobas 8100. Ensure technical support. Ensure knowledge transfer”
What You'll Achieve.
Minimize downtime
Industry & Context.
Analyze problems; Develop solutions
Frequent and extensive business travel worldwide (approx. 30%)
What They're Looking For.
Must Have
Completed degree in Engineering with a focus on Mechanics and Electronics, Experience with the creation of service documentation in RDK, Strong interest in conceptualizing, methodically preparing, and implementing technical training content, Willingness for frequent and extensive business travel worldwide (approx. 30%)
Nice to Have
Medical Technology, Electrical Engineering, Automation Technology, First professional experience in the support of laboratory systems, Direct relation to our cobas 8100, Knowledge of the cobas 8100, Experience as a trainer or training participant within this area
What You'll Do.
Ensure technical support
Ensure knowledge transfer
Provide 2nd Level Support
Analyze hardware and software problems
Design and create training materials
Participate in the development of service concepts
Support global market launch
How You'll Work.
Team & Collaboration
Work closely with R&D; Work closely with Operations; Work closely with Business; Work closely with Postmarket Quality; Work closely with Affiliates; Collaborate with project team; Collaborate with Master Trainer Community; Collaborate with local service organizations; Collaborate with external device manufacturer Hitachi
Communication Scope
Fluent English speaking and writing
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