Roche

Diagnostics

GCSSeniorSpecialist(m/w/d)

Mannheim, Germany FULL TIME
The Brief

“GCS Senior Specialist (m/w/d) at Roche. Skills: Technical support, Training development, Cobas 8100. Ensure technical support. Ensure knowledge transfer”

What You'll Achieve.

Minimize downtime

Industry & Context.

Diagnostics
Problems you'll solve

Analyze problems; Develop solutions

Eligibility Requirements

Frequent and extensive business travel worldwide (approx. 30%)

What They're Looking For.

Must Have

Completed degree in Engineering with a focus on Mechanics and Electronics, Experience with the creation of service documentation in RDK, Strong interest in conceptualizing, methodically preparing, and implementing technical training content, Willingness for frequent and extensive business travel worldwide (approx. 30%)

Nice to Have

Medical Technology, Electrical Engineering, Automation Technology, First professional experience in the support of laboratory systems, Direct relation to our cobas 8100, Knowledge of the cobas 8100, Experience as a trainer or training participant within this area

What You'll Do.

Ensure technical support

Ensure knowledge transfer

Provide 2nd Level Support

Analyze hardware and software problems

Design and create training materials

Participate in the development of service concepts

Support global market launch

How You'll Work.

Team & Collaboration

Work closely with R&D; Work closely with Operations; Work closely with Business; Work closely with Postmarket Quality; Work closely with Affiliates; Collaborate with project team; Collaborate with Master Trainer Community; Collaborate with local service organizations; Collaborate with external device manufacturer Hitachi

Communication Scope

Fluent English speaking and writing

Free ATS check

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