Roche
GCSMolecularLabsSeniorSpecialist–Hardware&Software
“GCS Molecular Labs Senior Specialist – Hardware & Software at Roche. Skills: Hardware, Software, Troubleshooting, Training. Support on-market products. Perform advanced second-level troubleshooting”
Industry & Context.
Logical thinking; Solve complex problems
Travel time: 30% international
What They're Looking For.
Must Have
Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience, 4 years of progressive experience, 3 years of specific experience with industry or diagnostics, 5 years of relevant technical support experience in customer-facing roles, Practical experience with Linux commands, navigating log files using the command line interface (CLI), Ability to read and understand electrical, mechanical, and assembly drawings, schematics, and service manuals, Proficient in using test equipment such as digital multimeters and calibrated gauges, Proficient in using hand tools like screwdrivers and wrenches, Experience with sequencing instruments, Experience with NGS technologies, knowledge of sample preparation workflows, knowledge of Molecular Biologyiochemistry concepts
Nice to Have
troubleshooting, training, working with electromechanical devices
What You'll Do.
Support on-market products
Perform advanced second-level troubleshooting
Provide guidance to junior members
Participate in design reviews
Provide direction to junior members
Create and update documentation
Conduct training for internal personnel
Serve as a technical expert
Work on complex projects
Address complex Level 2 submissions
Update service manuals
Obsolete outdated documentation
Approve design change content
Create necessary deliverables
Develop and revise training curricula
Deliver training to various groups
Conduct audits to ensure training quality
Create service requirements for development projects
Advocate for functional goals
Solve complex problems
Produce service documentation
Ensure timely and quality completion of projects
Represent GCS in relevant meetings
Fulfill additional duties
How You'll Work.
Team & Collaboration
Work consistently with cross-functional teams; Interact effectively with cross-functional teams
Communication Scope
Good communication skills; Presentation skills; Communicates complex and unfamiliar ideas and solutions easily
Process & Methodology
Utilizes project management fundamentals
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