Roche
GCSMolecularLabsSeniorSpecialist–Hardware&Software
Neural analysis suggests this role is
optimal for Senior candidates.
“GCS Molecular Labs Senior Specialist – Hardware & Software at Roche. Skills: Hardware, Software, Troubleshooting, Training. Support on-market products. Perform advanced second-level troubleshooting”
Industry & Context.
Logical thinking; Solve complex problems
Travel time: 30% international
What They're Looking For.
Must Have
Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience, 4 years of progressive experience, 3 years of specific experience with industry or diagnostics, 5 years of relevant technical support experience in customer-facing roles, Practical experience with Linux commands, navigating log files using the command line interface (CLI), Ability to read and understand electrical, mechanical, and assembly drawings, schematics, and service manuals, Proficient in using test equipment such as digital multimeters and calibrated gauges, Proficient in using hand tools like screwdrivers and wrenches, Experience with sequencing instruments, Experience with NGS technologies, knowledge of sample preparation workflows, knowledge of Molecular Biologyiochemistry concepts
Nice to Have
troubleshooting, training, working with electromechanical devices
What You'll Do.
Support on-market products
Perform advanced second-level troubleshooting
Provide guidance to junior members
Participate in design reviews
Provide direction to junior members
Create and update documentation
Conduct training for internal personnel
Serve as a technical expert
Work on complex projects
Address complex Level 2 submissions
Update service manuals
Obsolete outdated documentation
Approve design change content
Create necessary deliverables
Develop and revise training curricula
Deliver training to various groups
Conduct audits to ensure training quality
Create service requirements for development projects
Advocate for functional goals
Solve complex problems
Produce service documentation
Ensure timely and quality completion of projects
Represent GCS in relevant meetings
Fulfill additional duties
How You'll Work.
Team & Collaboration
Work consistently with cross-functional teams; Interact effectively with cross-functional teams
Communication Scope
Good communication skills; Presentation skills; Communicates complex and unfamiliar ideas and solutions easily
Process & Methodology
Utilizes project management fundamentals
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position As a member of Global Customer Support, you will support on-market products, perform advanced second-level troubleshooting, and provide guidance to junior members of the team on troubleshooting techniques and second-level inquiries. You work consistently with cross-functional teams. You lead team members and participate in and/or leads design reviews, and provide direction to junior members of the team on all elements of the project Charter in establishing service requirements on development projects. You create and updates documentation and curriculum, and conduct training for internal personnel. You serves as a technical expert on product(s) and you work on complex projects requiring broad knowledge of products and systems. ### The Opportunity: * Provides on-market support by independently addressing complex Level 2 submissions, applying advanced knowledge of hardware repair and networking principles. * Updates service manuals, obsoletes outdated documentation, and ensures all published materials are current and accurate. * Leads design review teams, providing service perspectives and approving design change content while creating necessary deliverables. * Develops and revises training curricula, delivers training to various groups, and conducts audits to ensure training quality. Responsible for certifying trainers. * Creates service requirements for development projects, advocates for functional goals, and collaborates with teams to solve complex problems. * Produces service documentation f
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