Hewlett Packard Enterprise
GCM&PartnerDeliveryNewServiceIntroduction(NSI)Lead
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“GCM & Partner Delivery New Service Introduction (NSI) Lead at Hewlett Packard Enterprise. Skills: New Service Introduction, Service Lifecycle Management, Operational Readiness, Delivery Management. Act as GCM & PD representative in NSI. Represent delivery requirements in NSI phases”
What You'll Achieve.
Translate service innovation into scalable operational capability; Ensure new services move from concept to operational readiness; Ensure new services comply with SLP governance framework; Ensure delivery teams have access to necessary tools; Ensure delivery teams have access to necessary processes; Ensure delivery teams have access to necessary methodologies; Ensure sufficient delivery capability exists at launch
Industry & Context.
Risk management; Mitigation strategies; Root cause analysis
What They're Looking For.
Must Have
6 - 10+ years of experience in enterprise services delivery, 6 - 10+ years of experience in service portfolio management, 6 - 10+ years of experience in service operations, Proven experience in introducing new services, Proven experience in operationalizing new services, Background in service lifecycle management, Background in operational readiness, Background in delivery transformation, Experience working in cross-functional environments
What You'll Do.
Act as GCM & PD representative in NSI
Represent delivery requirements in NSI phases
Represent client management requirements in NSI phases
Ensure services are operationally viable
Ensure services are scalable
Ensure services align with delivery capabilities
Act as interface between portfolio teams and delivery
Lead readiness planning for new services adoption
Assess delivery readiness across processes
Assess delivery readiness across workforce capabilities
Assess delivery readiness across tools
Assess delivery readiness across governance
Define operational adoption strategy for new services
Coordinate readiness activities across delivery organizations
Coordinate readiness activities across global hubs
Ensure operational frameworks are defined
Ensure roles are defined
Ensure delivery processes are defined
Ensure SLP governance compliance
Progress services through lifecycle stages
Support NSI concept brief preparation
Support NSI concept brief validation
Support business case preparation
Support business case validation
Support service definition preparation
Support service definition validation
Facilitate cross-functional reviews
Facilitate governance checkpoints
Ensure POR governance compliance
Ensure review board compliance
Track progress and readiness milestones
Define enablement strategy for new services
Drive enablement strategy for new services
Identify required skills
Identify required roles
Identify required workforce capabilities
Coordinate training programs
Coordinate enablement materials
Coordinate operational documentation
Establish learning pathways
Establish certifications
Ensure delivery teams have access to tools
Ensure delivery teams have access to processes
Ensure delivery teams have access to methodologies
Develop operational resource model
Define resource requirements
Define skills requirements
Assess geographic coverage
Assess delivery model readiness
Identify capacity requirements
Identify capability requirements
Identify scaling requirements
Support workforce planning
Ensure sufficient delivery capability exists
Identify operational risks
Identify mitigation strategies
Conduct risk assessments related to delivery capability
Conduct risk assessments related to resource availability
Conduct risk assessments related to operational complexity
Ensure mitigation plans are defined for gaps
Support executive readiness reviews
Contribute to NSI methodology improvement
Contribute to lifecycle governance improvement
Drive best practices in service launch readiness
Improve launch governance
Improve readiness processes
Improve cross-team collaboration
Capture lessons learned from service launches
How You'll Work.
Team & Collaboration
Cross-functional environments; Product management teams; Portfolio teams; Delivery organizations; Services business portfolio teams; Delivery organizations; Global hubs; Enablement & Operations teams; Cross-functional reviews; Governance checkpoints
Process & Methodology
Service lifecycle management, New service introduction, Operational readiness, Delivery transformation, Governance
Full Job Description
GCM & Partner Delivery New Service Introduction (NSI) Lead This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** We are seeking an experienced **New Service Introduction (NSI) Lead** to represent the Global Client Management (GCM) & Partner Delivery (PD) organization in the launch and operationalization of new services and portfolio enhancements. This Master-level role will act as the central orchestrator ensuring that newly developed services can be successfully adopted, enabled, and delivered by the GCM & PD organization. Working closely with Service Oer Management, Delivery Readiness, Enablement & Operations, and Service Lifecycle Process (SLP) Management, the NSI Lead ensures that new services move from concept to operational readiness with the required governance, operational processes, skills enablement, and resource planning in place. The role requires strong cross-functional leadership, operational strategy expertise, and deep understanding of services delivery environments to translate service innovation into scalable operational capability. **Key Responsibilities** 1\. GCM & Partner Delivery Representation for New Services * Act as the primary GCM & PD representative in a
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