GBSSNowSolutionOwner

consolidating GBS business needs, defining and driving the products’ roadmaps, prioritizing developments with the primary goals to deliver business value and meet users and internal stakeholders expectations, work closely with the business stakeholders of its stream (GPO, service delivery, Tower head and Operations), work hand in hand with IT partners and DDS CF in a product mode, rely on local subject matter experts (local key users) to drive adoption and ensure change management, Propose, define, and drive the ServiceNow solution roadmap, aligning it with global business strategies, Partner with Business Process Owners (BPOs) to support the definition and integration of domain-specific roadmaps, Define, track, and optimize value generation metrics within the scope of the solution, Analyze performance data and build insightful dashboards to ensure continuous improvement and ROI, Own and monitor user adoption metrics throughout the entire lifecycle of the solution, Establish clear adoption KPIs and coordinate end-to-end testing processes (UAT), Collaborate with local key users to guarantee smooth transition and change management across regions, Act as the strategic second-level filter for IT and business needs, prioritizing the backlog based on business impact and feasibility, Translate business requirements into clear technical specifications for agile IT delivery teams, Deep technical and functional understanding of the ServiceNow platform, Proficiency in ITIL and Agile (Scrum / SAFe) methodologies, business-process-oriented vision, with a focus on Back Office and Shared Services (GBS) ecosystems, Solid analytical skills with the ability to interpret complex performance data and create actionable dashboards, Proven ability to lead, and align diverse stakeholders, High attention to detail, structured thinking, and a problem-solving mindset, Exceptional communication skills to bridge the gap between technical IT partners and non-technical business operations