Rolls-Royce
Human Resources
GBSPeopleServicesSeniorProcessAdministrator
Neural analysis suggests this role is
optimal for Entry candidates.
“GBS People Services Senior Process Administrator at Rolls-Royce. Skills: HR service delivery, Hire to Retire People services, HR operations and processes. Deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls. Executing HR operations and processes in a shared services environment”
What You'll Achieve.
Deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls; Delivering consistent, accurate, and timely HR services; Ensure compliance with the policies, procedures, and service level agreements (SLA’s); Monitor, track and close HR service requests in line with the SLA’s; Maintain accurate and up to date employee records; Enhance service delivery efficiency
Industry & Context.
What They're Looking For.
Must Have
1-3 experience of HR service delivery, Bachelor's degree in human resources / business administration, Commerce or related field, Proficiency in HR systems like Workday, Service Now, Good Knowledge of MS Office/Google workspace, Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately, Ability to work and cope in an ambiguous environment to seek clarification and clarity, Ability to work with high attention to detail, confidentiality, and integrity, Positive attitude and ability to work in a team environment
What You'll Do.
Deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls
Executing HR operations and processes in a shared services environment
Delivering consistent
and timely HR services to employees
and HR business partners
Managing HR cases and dealing with customer issues from engagement through to resolution
Process HR transactions across areas such as employee onboarding
leave management and exit formalities
track and close HR service requests in line with the SLA’s
Maintain accurate and up to date employee records in HR systems
Participate in continuous improvement initiatives to enhance service delivery efficiency
Consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer
Ensure compliance with company policies
labour laws and data protection guidelines
How You'll Work.
Team & Collaboration
Collaborate with cross functional teams to resolve escalations
Communication Scope
Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately
Full Job Description
## **Job Description** Job Title: GBS People Services Senior Process Administrator Job Family: Human Resources Years of Experience: 1 to 3 years **Why Rolls-Royce?** At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. **Summary:** This is an individual contributor role to deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls. This includes executing HR operations and processes in a shared services environment. The role focusses on delivering consistent, accurate, and timely HR services to employees, managers, and HR business partners while ensuring compliance with the policies, procedures, and service level agreements (SLA’s). **Responsibilities:** Managing HR cases and dealing with customer issues from engagement through to resolution Process HR transactions across areas such as employee onboarding, data management, payroll inputs, leave management and exit formalities Monitor, track and close HR service requests in line with the SLA’s Maintain accurate and up to date employee records in HR systems Participate in continuous improvement initiatives to enhance service delivery efficiency. Consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer Ensure compliance with company policies, labour laws and data protection guidelines Collaborate with cross functional teams to resolve escalations **Qualifications:** 1-3 experience of HR service delivery Bachelor’s degree
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