Baxi
Heating
GasEngineerBirmingham/Redditch
“Gas Engineer - Birmingham / Redditch at Baxi. Skills: Gas engineering, Service, Maintenance, Repair, Fault diagnosis, Customer service. Delivering expert service, maintenance, and repair support to customers. Diagnosing and resolving technical issues on domestic heating systems”
What You'll Achieve.
Delivering a first-time fix; Outstanding service; Ensuring appliances are operating safely and efficiently; Ensure every job is completed to the highest standard of safety, efficiency, and customer satisfaction; Meet service level agreements; Improve customer satisfaction
Industry & Context.
Diagnosing and resolving technical issues; Fault-finding and diagnostic experience with problem-solving skills
Some weekend, evening and bank holiday work, Rotated Saturdays, Bank holiday working, Flexibility to travel within your designated region, Background checks may be required, Offers of employment will be dependent on obtaining the relevant level of checks
What They're Looking For.
Must Have
ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent), Proven experience servicing and repairing domestic gas boilers and heating systems, Fault-finding and diagnostic experience with problem-solving skills, Full UK driving licence, understanding of health & safety and Gas Safe regulations, Excellent customer service and communication skills, Ability to work independently and manage your own workload effectively, Basic IT literacy and confidence using digital job management systems, Flexibility to travel within your designated region, A positive, professional attitude, representing Baxi to the highest standard
What You'll Do.
Delivering expert service
and repair support to customers
Diagnosing and resolving technical issues on domestic heating systems
Commissioning new installations
Ensuring appliances are operating safely and efficiently
Working independently in the field
Building trusted relationships with customers
Upholding the highest standards of safety
Supporting reliable heating solutions
Supporting the UK’s transition to lower-carbon energy
Delivering high-quality service
and repair support across domestic and commercial heating products
Commission new appliances
Carry out annual servicing
Manage own daily schedule
Provide technical advice to customers and installers
Ensure every job is completed to the highest standard of safety
and customer satisfaction
and repair domestic and commercial heating appliances to manufacturer and industry standards
Diagnose faults accurately and deliver first-time fixes wherever possible
Commission new installations and ensure systems are set up for optimal performance and efficiency
Complete all work in line with Gas Safe regulations and health & safety policies
Manage your own daily schedule
prioritising workloads to meet service level agreements
Provide technical advice and product support to customers
Complete clear and accurate digital job reports and documentation
Identify opportunities to improve customer satisfaction and promote appropriate service solutions
Maintain company vehicle
and equipment in good working order
Represent Baxi professionally at all times
upholding brand values and standards
How You'll Work.
Team & Collaboration
Building trust with colleagues
Communication Scope
Excellent customer service and communication skills; Provide technical advice and product support to customers, installers, and contractors
Process & Methodology
Manage your own daily schedule, Prioritising workloads
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