Entain
Gambling And Casinos
GamingOperationsDeliveryManager
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“Gaming Operations Delivery Manager at Entain. Skills: Campaign delivery, Process excellence, Stakeholder collaboration. Ensure consistent delivery of gaming campaigns. Ensure efficient delivery of gaming campaigns”
What You'll Achieve.
Shape gaming operations; Scale gaming operations; Deliver high-quality customer experiences
Industry & Context.
Identify operational bottlenecks; Address operational issues
What They're Looking For.
Must Have
Operations experience, Campaign delivery experience, Gaming operations experience, Marketing operations experience, Experience in regulated environment, Experience in fast-paced digital environment, Understanding of campaign setup, Understanding of CMS processes, Understanding of testing, Understanding of QA, Ability to simplify complex processes, Excellent stakeholder management skills, Experience working across Marketing teams, Experience working across Product teams, Experience working across Proposition teams, Highly organised, Detail-oriented, Comfortable managing competing priorities, Confident communicator, Ability to influence, Ability to challenge constructively, Ability to build working relationships
What You'll Do.
Ensure consistent delivery of gaming campaigns
Ensure efficient delivery of gaming campaigns
Ensure high-quality delivery of gaming campaigns
Translate strategy into execution
Manage end-to-end operational execution
Drive adherence to procedures
Maintain high standards
Configure gaming campaigns accurately
Deliver gaming campaigns on time
Enforce operational processes
Serve as point of contact
Ensure accountability
Support workload prioritisation
Balance business impact
Adhere to operational procedures
Enhance operational procedures
Streamline operational procedures
Scale operational procedures
Identify operational bottlenecks
Address operational issues
Build trusted relationships
Ensure clear information
Ensure complete information
Ensure timely information
Reduce friction in workflows
Improve communication
Align operational capability
Champion operational excellence
Champion accountability
Provide operational leadership
Ensure best practices are followed
Support change initiatives
Support new ways of working
How You'll Work.
Team & Collaboration
Marketing Operations team; Product Marketing team; Propositions team; CMS teams
Communication Scope
Confident communicator; Influence; Challenge constructively; Build relationships
Full Job Description
We are seeking a Gaming Operations Delivery Manager to play a key role in ensuring the consistent, efficient, and high-quality delivery of gaming campaigns across our platforms. The role sits at the centre of Marketing Operations, Product Marketing, and Propositions, acting as the operational bridge that translates strategy into dependable execution. You will be responsible for end-to-end operational execution of campaigns, driving adherence to robust procedures and continuously simplifying and improving processes. This is a highly collaborative role that requires strong stakeholder management, attention to detail, and the ability to prioritise effectively in a fast-paced environment. * Play a pivotal role in shaping and scaling gaming operations. * Work with well-defined, robust operational procedures, with opportunities to improve and evolve them. * Be part of a collaborative, ambitious team focused on delivering high-quality customer experiences. Campaign Operations & Delivery * Partner closely with the Marketing Operations team in Hyderabad to streamline workflows where appropriate while maintaining high standards. * Ensure all gaming campaigns are configured accurately and delivered on time. * Own and enforce operational processes, with a strong focus on testing, quality assurance, and risk mitigation. * Serve as a key point of contact for operational execution, ensuring clarity, consistency, and accountability. Prioritisation & Process Excellence * Support effective workload prioritisation, balancing speed, quality, and business impact. * Ensure full adherence to documented Strong Operational Procedures, identifying opportunities to enhance, streamline, or scale them. * Proactively identify operational bottlenecks and address issues before they impact delivery. Stakeholder Collaboration * Build strong, trusted relationships with the Propositions team to ensure the Operations and CMS teams receive clear, complete, and timely information. * Reduce friction in wo
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