GRAIL
healthcare
GalleriMobileDrawExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Galleri Mobile Draw Experience Specialist at GRAIL. Skills: end to end onsite event management, cross-team collaboration, project management, Liaison between Customer Success and other parts of the business, execution for high value customer offering - onsite blood draw events, Maintain project plans, scheduling of vendors partners, lead for blood draw events, coordinating internal and external staff activities, Collect feedback and share best practices, post event reporting, working knowledge o”
What You'll Achieve.
ensure success and project management of both direct and in-direct team members; drive success at scale across multiple customer channels; facilitate a successful event; ensure seamless overall events; enable event project management leading up to and after an event; create a high quality, effective process for customers; enable future scaling
Industry & Context.
addressing potential problems that may arise
Ability to travel up to 90% to support onsite events, Hours and days may vary depending on operational needs, Standing or sitting for long periods of time may be necessary, May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation, Some lifting (up to 25 pounds) may be necessary, Ability to travel 90% as required
What They're Looking For.
Must Have
BAS degree or equivalent experience, 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience, Ability to travel up to 90% to support onsite events, Positive “can do” attitude with a desire to roll up sleeves, Meticulously organized, consistent with follow through, oriented toward operations, Excellent face-to-face, verbal, and written customer service and communication skills
Nice to Have
Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders, Feels energized by, and creates order in, chaotic environments, Supporting a sales organization and ability to influence and communicate effectively, Working knowledge of program/project management software preferred- Asana
What You'll Do.
end to end onsite event management across the GRAIL customer base
Support growing teams across the enterprise and clinic channels
Serve as a liaison between Customer Success and other parts of the business
Focus on execution for high value customer offering - onsite blood draw events
Collaborate closely with Marketing
Customer Service to ensure seamless overall events
Maintain project plans using prepared tracking tools
Provide support to cross-functional partners to host blood draw events
Request scheduling of vendors partners
Serve as the lead for blood draw events
Collect feedback and share best practices
Support events team by providing project support and post event reporting
Maintain a working knowledge of the complex needs of a variety of events
How You'll Work.
Team & Collaboration
cross-team collaboration to ensure success and project management of both direct and in-direct team members; collaborating with cross functional work streams that drive success at scale across multiple customer channels; Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event; Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events; Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects; coordinating internal and external staff activities
Communication Scope
Excellent face-to-face, verbal, and written customer service and communication skills; ability to influence and communicate effectively
Process & Methodology
project management, project coordinating, Maintain project plans using prepared tracking tools, project support
Full Job Description
## Description Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members. This is a field-based role located in your City and State , currently covering the following territory: East Coast and Central Region. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs. ## Responsibilities Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful even
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