Gain Ltd
GAIN-Experience-PHPTechLead
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“GAIN - Experience - PHP Tech Lead at Gain Ltd. Skills: WordPress, Drupal, Technical Leadership, Support Delivery. Take responsibility for technical delivery. Own triage and technical prioritisation”
What You'll Achieve.
Delivering strategic, user-centred experiences that drive engagement, conversion, and measurable business impact; Accountable for technical quality, stability, security, and delivery across BAU support, minor enhancements, and continuous improvement; Ensuring issues are categorised, routed, and resolved with pace and consistency; Preventative actions to reduce repeat incidents; Reduce support load over time; Build a support culture focused on ownership, clarity, and predictable delivery; Help ensure SLA commitments are met; Increases efficiency and reduces repeat work; Consistent quality of output
Industry & Context.
Own triage and technical prioritisation; Lead incident response for production issues; Root cause analysis; Demonstrated ability to diagnose and debug complex production issues; Performance and stability problems
What They're Looking For.
Must Have
Minimum 5+ years of professional software development experience, hands-on expertise in WordPress and/or Drupal in production environments, Proven experience in support and retainer delivery, engineering fundamentals including Git workflows, code review, testing practices, Demonstrated ability to diagnose and debug complex production issues, Experience estimating effort and leading technical planning, Experience mentoring developers and embedding technical best practices, stakeholder communication skills, Ability to balance technical excellence with pragmatic, commercially sound solutions, Calm, structured approach under pressure, with high attention to detail and ownership
What You'll Do.
Take responsibility for technical delivery
Own triage and technical prioritisation
Lead incident response for production issues
Define and uphold best practices for secure development
Own technical scoping and estimating
Conduct regular code reviews
Take ownership of technical direction
Maintain technical documentation
Stay up to date with CMS developments
Mentor and coach developers
Build a support culture
Collaborate on performance management
Ensure team works effectively
Oversee improvements to processes
Develop capability across specialisms
Help ensure SLA commitments are met
Partner to provide technical input
Assist in creation of estimates
Drive continuous improvement
Contribute to improving client confidence
How You'll Work.
Team & Collaboration
Collaborating closely with UK-based delivery, account, and product stakeholders; Collaborate with Technical Directors on performance management; Ensure the team is working effectively across multiple client platforms; Partner with UK delivery and account leads
Communication Scope
Stakeholder communication skills; Explain technical issues and trade-offs clearly to non-technical colleagues; Clear technical status updates; High standards of communication
Process & Methodology
Technical planning across multiple concurrent workstreams, Prioritisation across support queues, Sequencing and trade-offs across the retainer portfolio
Full Job Description
**JOB DESCRIPTION** ABOUT GAIN EXPERIENCE We are GAIN Experience, the digital experience-focused team within GAIN. Our purpose remains unchanged: delivering strategic, user-centred experiences that drive engagement, conversion, and measurable business impact. ABOUT THE ROLE This Tech Lead role is the technical owner for our Mumbai-based WordPress and Drupal teams, focused primarily on ExperienceLite and our SLA and support retainers across 50+ client platforms. You will be accountable for technical quality, stability, security, and delivery across BAU support, minor enhancements, and continuous improvement, while reporting into our Technical Directors and collaborating closely with UK-based delivery, account, and product stakeholders. **Reporting to: Technical Directors** KEY RESPONSIBILITIES TECHNICAL LEADERSHIP ● Take overall responsibility for the technical delivery, quality, and governance of our Mumbai WordPress and Drupal support teams, aligned to standards set by the Technical Directors. ● Own triage and technical prioritisation across support queues, ensuring issues are categorised, routed, and resolved with pace and consistency. ● Lead incident response for production issues, including root cause analysis, clear remediation plans, and preventative actions to reduce repeat incidents. ● Define and uphold best practices for secure development, platform updates, and patching, including vulnerability management and proactive maintenance. ● Own technical scoping and estimating for support and enhancement work, highlighting assumptions, risks, and dependencies early. ● Conduct regular code reviews to ensure quality, consistency, maintainability, and performance across WordPress and Drupal codebases. GAIN reserves the right to amend or extend this job specification as required. Draft Tech Lead - Mumbai - Job Description ● Take ownership of technical direction and major technical decisions for retainer and ExperienceLite work, consulting Technical Directors where de
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