FARFETCH
Luxury Fashion
FutureOpportunities-FARFETCHPrivateClient
Neural analysis suggests this role is
optimal for Mid candidates.
“Future Opportunities - FARFETCH Private Client at FARFETCH. Skills: Fashion sales, Clienteling, Sales target achievement, Luxury fashion knowledge. Develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects. Confidently segment client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual prefer”
What You'll Achieve.
Exceed individual sales and company commercial targets; Achieve personal sales targets and related KPI’s
Industry & Context.
Commercially driven decision making; Data analysis to identify trends and focus areas
Attend external networking and social events
What They're Looking For.
Must Have
Proven experience in fashion sales (luxury preferable), Track record of exceeding sales targets, Deep knowledge of current, international fashion trends, designers and products, Passion for styling and storytelling, Ability to approach situations and make decisions that are commercially driven, Existing client book consisting of a majority client base situated in North America, Active listener, Ability to create a positive working environment through speaking and creating empathy with clients and colleagues, Proven ability to negotiate, engage & build customer relations (clienteling), Computer literacy, Proficiency in using Microsoft Excel and Powerpoint Presentation, Excellent organizational skills, Able to meet deadlines, Comfortable with ambiguity, Adopting a flexible approach
What You'll Do.
Develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients
reactivating lapsed clients
and developing personal relationships with new
Confidently segment client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behaviour
Champion customer service and always exceed clients expectations
Maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s
Develop an awareness of the company strategy and stay aware of company organizational objectives and consider this when defining personal objectives and goals
Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information
Develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with client book and make decisions to help drive overall business performance
Using a range of data and creative tools
build personalised and inspiring assets for clients
to inform them of new products
designers and other Farfetch news that is relevant to their interests
Think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events
Share knowledge on products
and trends with clients and the team
How You'll Work.
Team & Collaboration
Collaborate with functional teams to engage and drive customer loyalty through a variety of engagement and selling activities; Work closely with the Private Client Manager to analyse data and provide feedback; Co-host acquisition events with Senior Stylists; Share knowledge on products, brands, and trends with the team
Communication Scope
Speaking; Creating empathy
Full Job Description
## Description FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. PRIVATE CLIENT We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH. NEW YORK Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best-connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. The office is open with plenty of rooms and booths to take a private call, have time to relax, work in private, or have a large collaborative meeting. THE ROLE Embedded in our Private Client team we are looking for 2 new Stylists to join our New York based team. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. These positions will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional team
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