Huhtamaki
Packaging
FusionServiceLead
“Fusion Service Lead at Huhtamaki. Skills: Service transition, Change governance, Stakeholder alignment, Incident resolution. Lead service transition. Ensure structured handover”
What You'll Achieve.
Improve efficiency; Reduce incidents; Increase service quality
Industry & Context.
Root cause analysis
After-hours work, Weekend work, 10% travel
What They're Looking For.
Must Have
Bachelor's or Master's degree, 5+ years IT Manager/Service Manager, Service management multinational systems, End-to-end application landscapes
Nice to Have
Continuous improvement mindset, ERP in manufacturing industry, Business communication skills, Change management skills, Influence stakeholders all levels, Project management skills
What You'll Do.
Lead service transition
Ensure structured handover
Ensure clear ownership
Ensure stakeholder alignment
Work across business teams
Work across governance forums
Oversee release planning
Oversee impact assessments
Oversee release execution
Coordinate ERP changes
Align changes with applications
Lead incident resolution
Lead systemic issue resolution
Drive root cause analysis
Drive long-term fixes
Establish service management processes
Refine service management processes
Optimize service management processes
Hold AMS partner accountable
Drive performance against KPIs
Drive continuous improvement
How You'll Work.
Team & Collaboration
Global IT; Business teams; External partners; Governance forums; Change boards; Steering committees
Communication Scope
Business communication
Process & Methodology
Project management
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