Company
FuneralSupportSpecialist
“Funeral Support Specialist. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. assisting with funeral home and cremation related duties. physical work”
Industry & Context.
Ability to lift up to 75 pounds, work an on-call rotation schedule including weekends, Work indoors and outdoors during all seasons and weather conditions, Using company vehicle, travel local and surrounding communities, occasionally out of no overnight travel, Professional Dress is required when in contact with families, Frequent, continuous periods of time standing, Climbing stairs to access buildings, Physical effort requiring manual dexterity, Ability to lift up to 75 push/pull up to 200 pounds, Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation, Must be able to work an on-call schedule
What They're Looking For.
Must Have
Valid state/province driver’s license with a clean driving record, Ability to lift up to 75 pounds, Ability to work an on-call rotation schedule including weekends
Nice to Have
Customer service experience a plus, Funeral service experience a plus
What You'll Do.
assisting with funeral home and cremation related duties
assisting with casketing
setting up visitation areas
driving company vehicles
answering phones courteously and in a polite manner
assisting with funeral
memorial and other services or ceremonies as requested
Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital
to transport to the funeral home or designated location
in accordance with local and state laws as well as company policies and procedures
Follows processes for chain-of-custody
paperwork and deceased identification
Cooperates with first responders
and accommodates their processes and procedures
For home removals or any removals whereby family members are present
courteously and professionally interacts with bereaved family exhibits sensitivity to follows company procedures regarding required leaves a warm and courteous first impression
Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies
Directs phone calls to appropriate team members
Greets and receives client families and/or other persons entering the building for information and assistance
Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area
church or other place of service
Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased
and placing in appropriate cremation containers
Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
Transport deceased to and from the to funeral homes and other designated locations
Run errands such as for floral delivery
picking up of supplies
How You'll Work.
Team & Collaboration
Cooperates with first responders, Medical Examiners, hospital staff, etc. , and accommodates their processes and procedures; Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service; Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers; Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
Communication Scope
Ability to work and communicate effectively with others; Good verbal and written communications skills
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