Company
FuneralServicesAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Funeral Services Assistant. Skills: Funeral services support, Client interaction, Administrative support. Provide clerical and administrative assistance. Meet the general public”
Industry & Context.
Drive Funeral Home vehicles
What They're Looking For.
Must Have
High school diploma or equivalent, Valid state driver’s license with an acceptable driving record
Nice to Have
Previous customer service experience, Previous sales experience, Ability and willingness to learn MS Office suite and databases
What You'll Do.
Provide clerical and administrative assistance
Meet the general public
Answer questions on funeral and cremation information
Answer phones courteously and politely
memorial and other services
Attend monthly staff meeting
Deliver and set up floral arrangements
Set up personal keepsakes or mementos
Ensure proper care and storage of items
Prepare documents related to services
Prepare documents related to cremations
Prepare documents related to maintenance
Assist with respectful preparation of remains
Perform office duties
Operate multiline phone system
Operate debit card machine
Operate postage meter
Operate stereo/video system
Deliver floral arrangements
Perform transportation requirements
Drive Funeral Home vehicles for services
Ensure refreshments are available
Assist with visitations
Assist with memorial services
Assist with funeral services
Greet and receive client families
Receive other persons entering office
Accommodate family needs during service
Accommodate family needs during visitation
Wash funeral home vehicles
Clean funeral home vehicles
Clean client vehicles
How You'll Work.
Team & Collaboration
Company policies and procedures
Communication Scope
Verbal communication; Written communication
Full Job Description
Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures. **JOB RESPONSIBILITIES** * Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items * Prepares documents related to services, cremations, maintenance, as directed by management * Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations * Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system. * Run errands such as for floral delivery, picking up of supplies, documents, etc * Serves as an usher and may park cars or perform any transportation requirements. * Drives Funeral Home vehicles for services and picking up families * Ensures refreshments are available (where allowed by law) * Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers. * Prepares documents related to services, cremations, maintenance etc., * Greets and receives client families and / or other person
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