SCI Shared Resources, LLC
FuneralServicesAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Funeral Services Assistant at SCI Shared Resources, LLC. Skills: Funeral services, Customer service, Grief support. Take directions from Funeral Service Director. Provide excellent service to grieving families”
What You'll Achieve.
Achieve annual SMART goals
Industry & Context.
Problem solving skills; Act on customer complaints; Provide satisfactory resolution
Ability to lift a minimum of 75 lbs, HBV vaccination
What They're Looking For.
Must Have
High School Diploma or GED, CA Drivers’ License, good driving record, Ability to read maps, follow directions, Safely drive Company vehicles, Ability to lift a minimum of 75 lbs, HBV vaccination
Nice to Have
funeral service experience, Bilingual preferred
What You'll Do.
Take directions from Funeral Service Director
Provide excellent service to grieving families
Assist with funeral services
Assist escort processions to gravesites
Assist during visitation hours
Assist at Reception Center
Drive Company vehicles
Assist with general public
Assist client families
Direct graveside services
Direct mortuary chapel services
Help family establish positive memories
Assist with funeral services preparations
Assist chapel preparation for services
Transport flowers to graveside services
Transport decedents for services
Transport decedents to care center
Use knowledge of cemetery lawns
Use knowledge of gravesite locations
Set the example in presenting warmth
Set the example in presenting compassion
Set the example in presenting empathy
Set the example in presenting good manners
Set the example in presenting diplomacy
Abide by Company dress code
Abide by department requests regarding work attire
Assist in preparation of death certificates
Assist in filing death certificates
Undertake special training to become EDRS certified
Prepare required reports on time
Actively participate in staff meetings
Answer telephones using proper etiquette
Obtain first call information from families
Obtain service information from families
Maintain positive working relationship with employees
Handle customer changes with willingness
Handle customer changes with friendliness
Accommodate customer needs with flexibility
Create financial contract
Perform data entry in HMIS
Complete all assignments as directed
Complete all responsibilities as directed
Complete assignments in a timely manner
Complete responsibilities in a timely manner
Adhere to Company policies
Adhere to Company procedures
Adhere to Company rules
Adhere to Company controls
Adhere to safety rules
Adhere to safety regulations
Report unsafe practices to management
Act on customer complaints
Provide satisfactory resolution to complaints
Understand annual SMART goals
Achieve annual SMART goals
Participate in training opportunities
Participate in skill development opportunities
Improve customer service
Create memorial DVD’s
Perform special tasks
Assist other departments with various tasks
Conduct removals of human remains
Transport casketed human remains
Deliver cremated remains
Report to work on time
Maintain standard attendance
How You'll Work.
Team & Collaboration
Work positively with other people; Accept instructions from co-workers
Communication Scope
Proper etiquette; Listening skill
Full Job Description
Our associates celebrate lives. We celebrate our associates. Take directions from the Funeral Service Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. * Assist with funeral services preparations and chapel preparation for services. * Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center. * Use knowledge of cemetery lawns and gravesite locations to assist customers. * At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. * Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family. * Abide by the Company dress code and any department requests regarding work attire. * Assist in preparation of death certificates and filing with the count via CA-EDRS; prepared to undertake special training to become EDRS certified. * Prepare required reports on time, and actively participate in staff meetings. * Answer telephones using proper etiquette, and obtain first call and service information from families. * Maintain a positive working relationship with Company employees. * Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service. * Creatio
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