FuneralServicesAssistant

Our associates celebrate lives. We celebrate our associates. Take directions from the Funeral Services Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. * Assist with visitations & funeral services preparations * Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center. * Use knowledge of cemetery lawns and gravesite locations to assist customers. * At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. * Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family. * Abide by the Company dress code and any department requests regarding work attire. * Actively participate in staff meetings. * Answer telephones using proper etiquette, and obtain first call and service information from families. * Maintain a positive working relationship with Company employees. * Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service. * Must be able to multi-task, set priorities, and organize work. * Must complete all assignments and responsibilities as directed, and in a timely manner. * Adhere to Company policies, procedures, rules, and controls. *