Company
FuneralHomeManager
“Funeral Home Manager. Skills: Funeral Arrangements, Directing, People Development. Manage daily operations. Foster ownership in staff”
What You'll Achieve.
Achieve annual sales revenue targets; Achieve production targets; Achieve Profit & Loss goals; Exceed client family expectations; Improve efficiencies
Industry & Context.
Reason; Plan; Solve problems; Think abstractly; Analyze; Comprehend complex ideas; Learn quickly; Learn from experience; Apply learning to new situations; Remove obstacles; Explore alternatives; Problem analysis
Ability to work evenings, Ability to work weekends, Ability to work nights
What They're Looking For.
Must Have
High school diploma or equivalent, At least five (5) years’ industry experience, At least two (2) years’ experience guiding staff, Funeral Director license
Nice to Have
Technical diploma in Funeral Services, Bachelor’s degree in Mortuary Science, Prior experience managing people, Budgeting and expense control experience
What You'll Do.
Manage daily operations
Foster ownership in staff
Encourage profitable case volume growth
Achieve annual sales revenue targets
Achieve production targets
Achieve Profit & Loss goals
Develop professional staff
Exceed client family expectations
Develop annual business plan
Develop annual budget
Develop financial goals
Develop production goals
Develop revenue goals
Prepare operational budgets
Prepare personnel budgets
Communicate Company strategies to staff
Communicate Market strategies to staff
Communicate Company values to staff
Communicate Market values to staff
Communicate Company goals to staff
Communicate Market goals to staff
Interpret goals into local actionable plans
Monitor financial trend
Understand financial trend
Monitor financial changes
Understand financial changes
Monitor financial mechanisms
Understand financial mechanisms
Communicate expectations
Ensure annual goal achievement
Ensure on-time services
Resolve escalated customer issues
Assure operations comply with regulations
Assure operations comply with procedures
Assure operations comply with policies
Collaborate for resource sharing
Collaborate for ideas
Collaborate for business enhancements
Collaborate for operational enhancements
Work on product needs
Work on process needs
Work on technology needs
Work on product improvements
Work on process improvements
Work on technology improvements
Participate in community organizations
Participate in civic organizations
Ensure maintenance of facilities
Ensure maintenance of grounds
Keep facilities clean
Keep facilities manicured
Keep grounds manicured
Keep facilities in working order
Keep grounds in working order
Plan annual initiatives
Implement annual initiatives
Collaborate with stakeholders
Understand business needs
Understand resource constraints
Identify innovative solutions
Implement innovative solutions
Support change initiatives
Maintain effectiveness during changes
Adjust to new work structures
Adjust to new processes
Adjust to new requirements
Adjust to new cultures
Receive call to deceased next of kin
Initiate call to deceased next of kin
Facilitate Arrangements Conference
Summarize desired outcomes
Discuss available life insurance
Discuss available benefits
Promote funeral services
Promote cemetery services
Promote crematory services
Promote catering services
Promote flower services
Promote music services
Promote Everlasting Memory products
Preside as Master of Ceremonies
Confirm authorization to proceed with service Arrangements
Be present when casket is placed in grave
Be present when casket is placed in crypt
Be present when casket is placed in burial
Verify personal belongings are removed prior to burial
Develop a strong team
Develop a trusting team
Develop a reliable team
Provide regular feedback
Identify developmental needs
Understand team members career aspirations
Provide assignments to develop skills
Provide assignments to close gaps
Apply a proactive management style
Apply a collaborative management style
Increase employee engagement
Promote skilled staff
Promote effective staff
Recommend pay increases
Recommend special pays
Recommend career advancements
Build effective business relationships
How You'll Work.
Team & Collaboration
Market Leadership; Finance Field Manager; Local Management; Corporate Departments; Stakeholders
Communication Scope
Written communication; Verbal communication; Public speaking; Negotiation
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