FuneralHomeManager

Manage the daily operations of a single Funeral Home location and single line of business

Foster a sense of ownership in the location and pride in the staff

manage costs in a disciplined manner

encourage profitable case volume growth

Responsible for short-term planning as well as achieving annual sales revenue and production targets

Profit & Loss (P&L) goals

developing a professional and effective staff

exceeding client family expectations

Work with Market Leadership to develop annual business plan and budget as well as financial

production and revenue goals

Prepare annual operational and personnel budgets

Communicate Company and Market strategies

Interpret goals into local actionable plans

Collaborate with Finance Field Manager to monitor and understand financial trend

and mechanisms to drive financial goals

Approve expenditures and invoices

Manage overtime to an acceptable expense

Manage the day-to-day operations communicating expectations

and setting priorities ensuring annual goal achievement

Review and revise schedules ensuring on-time services that exceed customer expectations

Resolve escalated customer issues

Assure operations comply with regulations

Collaborate with local Management for resource sharing

and business or operational enhancements

Work with Market Leadership and Corporate Departments on product

and technology needs and improvements

Participate in community

or other organizations as a part of the local promotional efforts of the location and the Company

Ensure the maintenance of facilities

and grounds are clean

budgeting appropriately for repairs including equipment and furniture

Plan and implement annual initiatives that may affect resources or goals across locations

Collaborate with stakeholders to understand business needs

and negotiate solutions

Identifies and implements innovative solutions improving efficiencies

Supports change initiatives

maintaining effectiveness when experiencing major changes in work responsibilities or quickly adjusts to work within new work structures

requirements or cultures

May receive or initiate call to deceased next of kin

Exhibiting concern and empathy

facilitates Arrangements Conference while assessing needs and summarizing desired outcomes

Discusses available life insurance and available benefits

and crematory services and merchandise such as catering

and Everlasting Memory products

May preside as Master of Ceremonies (MC) for visitation

or graveside services in a professional

and caring manner consistent with Company standards

Confirms authorization to proceed with service Arrangements

Present when the casket containing a human body is placed in a grave

or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements

and coaching including regular informal and formal feedback

identifying developmental needs

and tracking progress

Understand team members career aspirations and provide assignments to develop skills and/or close gaps

Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

Recommends pay increases

and career advancements

Build effective business relationships across the organizations