Company
FuneralHomeManager
“Funeral Home Manager. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Manage daily operations. Foster ownership and pride”
What You'll Achieve.
Achieve annual sales revenue targets; Achieve production targets; Achieve Profit & Loss goals; Exceed client family expectations; Improve efficiencies
Industry & Context.
Problem analysis; Reasoning; Planning; Abstract thinking; Analytical thinking; Comprehend complex ideas; Learn quickly; Learn from experience; Apply learning to new situations; Remove obstacles; Explore alternatives
Ability to work evenings, Ability to work weekends, Ability to work nights
What They're Looking For.
Must Have
High school diploma or equivalent, At least five (5) years’ industry experience, At least two (2) years’ experience guiding staff, Funeral Director license as required
Nice to Have
Technical diploma in Funeral Services, Bachelor’s degree in Mortuary Science, Prior experience managing people, Budgeting and expense control experience
What You'll Do.
Manage daily operations
Foster ownership and pride
Encourage profitable case volume growth
Achieve annual sales revenue targets
Achieve production targets
Achieve Profit & Loss goals
Develop professional staff
Exceed client family expectations
Develop annual business plan
Develop financial goals
Develop production goals
Develop revenue goals
Prepare operational budgets
Prepare personnel budgets
Communicate Company strategies to staff
Communicate Market strategies to staff
Communicate values to staff
Communicate goals to staff
Interpret goals into local plans
Monitor financial trend
Understand financial trend
Drive financial goals
Communicate expectations
Ensure annual goal achievement
Ensure on-time services
Exceed customer expectations
Resolve escalated customer issues
Assure operations comply with regulations
Assure operations comply with procedures
Assure operations comply with policies
Share resources with local Management
Share ideas with local Management
Work on product needs
Work on process needs
Work on technology needs
Participate in community organizations
Ensure maintenance of facilities
Ensure maintenance of grounds
Keep facilities clean
Keep facilities manicured
Keep grounds manicured
Plan annual initiatives
Implement annual initiatives
Collaborate with stakeholders
Understand business needs
Understand resource constraints
Identify innovative solutions
Implement innovative solutions
Support change initiatives
Maintain effectiveness during changes
Adjust to new work structures
Adjust to new processes
Adjust to new requirements
Adjust to new cultures
Receive call to next of kin
Initiate call to next of kin
Facilitate Arrangements Conference
Summarize desired outcomes
Discuss available life insurance
Discuss available benefits
Promote funeral services
Promote cemetery services
Promote crematory services
Preside as Master of Ceremonies
Conduct visitation services
Conduct funeral services
Conduct graveside services
Confirm authorization to proceed
Be present when casket is placed
Verify personal belongings removed
Develop trusting team
Develop reliable team
Provide regular feedback
Identify developmental needs
Understand team members career aspirations
Provide assignments to develop skills
Provide assignments to close gaps
Increase employee engagement
Promote skilled staff
Promote effective staff
Recommend pay increases
Recommend special pays
Recommend career advancements
Build effective business relationships
How You'll Work.
Team & Collaboration
Market Leadership; Finance Field Manager; local Management; Corporate Departments; stakeholders
Communication Scope
Written communication; Verbal communication; Public speaking; Collaboration; Negotiation
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