Company
FuneralHomeManager
“Funeral Home Manager. Skills: Funeral arrangements, Directing services, People development. Manage daily operations. Foster ownership in location”
What You'll Achieve.
Achieve annual sales revenue targets; Achieve production targets; Achieve Profit & Loss goals; Exceed client family expectations; Ensure on-time services; Exceed customer expectations; Improve efficiencies; Increase employee engagement; Minimize turnover
Industry & Context.
Solve problems; Analytical; Reason; Plan; Think abstractly; Comprehend complex ideas; Learn quickly; Learn from experience; Apply learning to new situations; Remove obstacles; Explore alternatives
Ability to work evenings, Ability to work weekends, Ability to work nights
What They're Looking For.
Must Have
High school diploma or equivalent, Funeral Director license, Five (5) years’ industry experience, Two (2) years’ experience guiding staff, Ability to work evenings and weekends, Proficient in MS Office suite, Professional interpersonal skills, Cognitive Ability, Process and results oriented, Ability to create clear presentations, Professional written and verbal communication skills, Proficient working knowledge of HMIS, Proficient working knowledge of InfoPort, Proficient working knowledge of CarePoint, Ability to work nights and weekends
Nice to Have
Technical diploma in Funeral Services, Bachelor’s degree in Mortuary Science, Prior experience managing people, Budgeting and expense control experience
What You'll Do.
Manage daily operations
Foster ownership in location
Encourage profitable case volume growth
Achieve annual sales revenue targets
Achieve production targets
Achieve Profit & Loss goals
Develop professional staff
Develop effective staff
Exceed client family expectations
Develop annual business plan
Develop annual budget
Develop financial goals
Develop production goals
Develop revenue goals
Prepare annual operational budgets
Prepare personnel budgets
Communicate Company strategies to staff
Communicate Market strategies to staff
Communicate Company values to staff
Communicate Market values to staff
Communicate Company goals to staff
Communicate Market goals to staff
Interpret goals into local actionable plans
Monitor financial trend
Understand financial trend
Monitor financial changes
Understand financial changes
Monitor financial mechanisms
Understand financial mechanisms
Drive financial goals
Communicate expectations
Ensure annual goal achievement
Ensure on-time services
Exceed customer expectations
Resolve escalated customer issues
Assure operations comply with regulations
Assure operations comply with procedures
Assure operations comply with policies
Collaborate with local Management for resource sharing
Collaborate with local Management for ideas
Collaborate with local Management for business enhancements
Collaborate with local Management for operational enhancements
Work with Market Leadership on product needs
Work with Market Leadership on process needs
Work with Market Leadership on technology needs
Work with Market Leadership on product improvements
Work with Market Leadership on process improvements
Work with Market Leadership on technology improvements
Work with Corporate Departments on product needs
Work with Corporate Departments on process needs
Work with Corporate Departments on technology needs
Work with Corporate Departments on product improvements
Work with Corporate Departments on process improvements
Work with Corporate Departments on technology improvements
Participate in community organizations
Participate in civic organizations
Participate in other organizations
Ensure maintenance of facilities
Ensure maintenance of grounds
Keep facilities clean
Keep facilities manicured
Keep grounds manicured
Ensure facilities are in working order
Ensure grounds are in working order
Budget for equipment repairs
Budget for furniture repairs
Plan annual initiatives
Implement annual initiatives
Collaborate with stakeholders
Understand business needs
Understand resource constraints
Identify innovative solutions
Implement innovative solutions
Support change initiatives
Maintain effectiveness during major changes
Adjust to new work structures
Adjust to new processes
Adjust to new requirements
Adjust to new cultures
Receive call to deceased next of kin
Initiate call to deceased next of kin
Facilitate Arrangements Conference
Summarize desired outcomes
Discuss available life insurance
Discuss available benefits
Promote funeral services
Promote cemetery services
Promote crematory services
Promote catering services
Promote flower services
Promote music services
Promote Everlasting Memory products
Preside as Master of Ceremonies for visitation
Preside as Master of Ceremonies for funeral services
Preside as Master of Ceremonies for graveside services
Confirm authorization to proceed with service Arrangements
Be present when casket is placed in grave
Be present when casket is placed in crypt
Be present when casket is placed in burial
Verify personal belongings are removed prior to burial
Develop trusting team
Develop reliable team
Provide regular informal feedback
Provide formal feedback
Identify developmental needs
Understand team members career aspirations
Provide assignments to develop skills
Provide assignments to close gaps
Apply collaborative management style
Increase employee engagement
Promote skilled staff
Promote effective staff
Recommend pay increases
Recommend special pays
Recommend career advancements
Build effective business relationships
How You'll Work.
Team & Collaboration
Cross-functional teams; Market Leadership; Finance Field Manager; Corporate Departments; Stakeholders
Communication Scope
Written communication; Verbal communication; Public speaking; Negotiation
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