Company
FuneralDirector
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Funeral Director. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, licensed Funeral Director, mortuary science, provincial regulations compliance, arrangement conferences, service direction, event planning. Facilitates funeral arrangement discussions with deceased next of kin. Presides over visitation, funeral, and graveside services”
Industry & Context.
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations; Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Work is both indoors and outdoors during all seasons and weather, professional business attire required when in contact with families, Frequent continuous period of time sitting or standing up to 6 hours per frequently climbing stairs to access buildings, Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps, Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary, very limited hours based on call volume for the Jewish Community– this is in relation to a specific funeral director to care for our new Jewish Community Partnership
What They're Looking For.
Must Have
Current Funeral Director license as required by provincial regulations, Valid driver’s license with an acceptable driving record required to operate company owned vehicles
Nice to Have
Industry experience is preferred
What You'll Do.
Facilitates funeral arrangement discussions with deceased next of kin
Presides over visitation
and graveside services
Ensures compliance with all mortuary
and vital statistics regulation compliance
Receives or initiates call to deceased next of kin
Obtains or confirms deceased and family contact information
Schedules Arrangement appointment
Performs removals or transfers adhering to company standards and processes
Cares for deceased in a respectful manner
Updates removal status in proprietary software
Greets next of kin and escorts to meeting space
Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes
Discusses available life insurance and available benefits
and crematory services and merchandise
Reviews and authorizes merchandise and service contract revisions
Confirms authorization to proceed with service Arrangements
Presides as Master of Ceremonies (MC) for visitation
or graveside services
Shall be present for graveside services included in the purchase agreement
Shall be present when the casket containing a human body is placed in a grave
Visually inspects deceased
adjusts casket dressing
deceased attire or makeup
or communicates concerns to preparation staff
Visually inspects Services Arrangements against contractual arrangements and the next of kin initiates corrective action
Interacts with the family to fulfill the death care requests
Obtains leads for pre-need services
Perform a variety of event planning responsibilities
Produces MeM products
Post event cleans chairs
proper storage of items
identifies property in need of repair
and courier/deliver family memorabilia to home
May perform a variety of attendant duties
May attend community or charity events to represent and promote the location or market
Works under general guidance
Ensures compliance with local
and federal regulations
Takes the initiative to discuss assignments
priorities and deadlines
Seeks guidance and coaching from manager
Notifies manager when workload is light and volunteers for additional work
Adjusts effectively to work within new work structures
requirements or cultures
Additional responsibilities as requested or assigned
How You'll Work.
Team & Collaboration
Collaborates with peers or manager for assistance and guidance; Works with services team members
Communication Scope
Professional written and verbal communication skills; Public speaking skills
Process & Methodology
resource planning
Full Job Description
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, province, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s). **Job Responsibilities** **Arrangements Conference** * Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation. * May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software. * Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products. * Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities. * Responsible for reviewing and authorizing merchandise and service contract revisions. **Directing Services** * Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present wh
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