Tommy Hilfiger
Retail
FullTimeSupervisor
“Full Time Supervisor at Tommy Hilfiger. Skills: Customer service, Sales, Team leadership. Ensure efficient running of shop floor. Achieve highest levels customer service”
What You'll Achieve.
Highest levels customer service; Highest levels sales; Highest levels profit; Exceed store targets; Achieve company standards/goals for personal sales results
Industry & Context.
Resolve conflict; Resolve unproductive disagreements; Find in store solutions
What They're Looking For.
Must Have
Previous track record of supervisory or specialist roles within a premium or luxury brand, Previous people management experience, Ability to resolve conflict and unproductive disagreements, Effective communicator, Ability to build relationships with ease, Team player, Confident in giving feedback that promotes positive behavioral change, Ability to work well with change, Ability to adapt and work with pace, Energetic and authentic, Clear presence on the shop floor, Approach all issues with a ‘can do’ approach, Act with initiative to find in store solutions
What You'll Do.
Ensure efficient running of shop floor
Achieve highest levels customer service
Achieve highest levels sales
Achieve highest levels profit
Support management team managing personnel
Support management team managing product
Support management team managing merchandising
Support management team managing business processes
Support management team managing store results
Participate in weekly management meetings
Participate in staff meetings
Communicate marketing promotions to staff
Communicate sales promotions to staff
Drive shop floor sales
Motivate team to achieve goals
Offer exemplary store journey to customers
Foster positive store experience
Treat customers fairly
Treat colleagues fairly
Support team in delivering business strategy
Ensure consistent training on product knowledge
Ensure consistent training on store maintenance
Achieve company standards for personal sales
Achieve company goals for personal sales
Achieve company standards for sales v budgets
Achieve company goals for sales v budgets
Achieve company standards for sales per hour
Achieve company goals for sales per hour
Achieve company standards for units per transaction
Achieve company goals for units per transaction
Perform manager-on-duty functions
Manage store opening functions
Manage store closing functions
Manage the sales floor
Focus staff on quality relationships
Ensure staff accountability for repeat customers
Provide unparalleled spirited service
Ensure door to floor best practices
Review visual merchandising directives
Build talent pool for key positions
Identify possible successors
How You'll Work.
Team & Collaboration
Collaborate with management team; Communicate to staff; Motivate team; Foster positive store experience with colleagues; Support team in delivering business strategy; Focus staff on relationships with internal customers; Focus staff on relationships with external customers; Build talent pool with management team
Communication Scope
Effective communicator; Build relationships with ease; Giving feedback
Applying for this Full Time Supervisor role?
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