Capital One
Banking
FullTimeBranchAmbassador
“Full Time Branch Ambassador at Capital One. Skills: Customer service, Sales, Cash handling. Play a vital role in our customers’ banking experience. Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals”
What You'll Achieve.
Enhance the financial lives of people in the communities we serve; Enhancing customer retention and engagement
Industry & Context.
Resolve customer inquiries quickly and efficiently; Research and answer customer inquiries
Ability to travel between branches in assigned local area
What They're Looking For.
Must Have
High School Diploma, GED, or Equivalent Certification, At least 1 year of Retail, Sales or Customer Service experience, At least 6 months of cash handling experience
Nice to Have
Associate’s degree, 2+ years of Retail, Sales, or Banking Experience
What You'll Do.
Play a vital role in our customers’ banking experience
Perform a wide variety of transactions including check cashing
transfers and withdrawals
Monitor fraud mitigation
Adhere to established operational policies and procedures
Resolve customer inquiries quickly and efficiently
Deliver an extraordinary customer experience
Help customers with technology challenges
Have casual conversation
Showcase services and products
Reduce customer financial anxiety by helping to determine both personal and business financial needs
Pull in experts that can help guide your customers to their financial destination
audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Support customers in all areas of the branch
from the cash handling and service needs
to rotating throughout the branch based on the customer needs
Improve the overall retail customer experience
Learn about Capital One products
services and experiences
Showcase what’s possible in our physical space and how to easily navigate our mobile and online experience
Educate customers on other banking channels as well as other products and services
Work with an energized team of banking professionals
Help inspire teammates
Research and answer customer inquiries
Leverage various tools and channels to recommend appropriate solutions
Travel between branches in assigned local area
Support the market that you are assigned
How You'll Work.
Team & Collaboration
Work with an energized team of banking professionals; Help inspire teammates as they inspire you
Communication Scope
Engaging; Connect with customers
Applying for this Full Time Branch Ambassador role?
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