Capital One
FullTimeBranchAmbassador
“Full Time Branch Ambassador at Capital One. Skills: customer service, product knowledge, transaction processing, customer inquiry resolution, digital savviness, team collaboration. perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. monitoring fraud mitigation”
What You'll Achieve.
enhancing customer retention and engagement
Industry & Context.
resolve customer inquiries quickly and efficiently; research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
travel between branches in assigned local area
What They're Looking For.
Must Have
High School Diploma, GED, or Equivalent Certification, At least 1 year of Retail, Sales or Customer Service experience, At least 6 months of cash handling experience
Nice to Have
Associate’s degree, 2+ years of Retail, Sales, or Banking Experience
What You'll Do.
perform a wide variety of transactions including check cashing
transfers and withdrawals
monitoring fraud mitigation
adhering to established operational policies and procedures
resolve customer inquiries quickly and efficiently
helping folks with technology challenges
having casual conversation
showing off some of the cool services and products we offer
reduce customer financial anxiety by helping to determine both personal and business financial needs
audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
support customers in all areas of the branch
from the cash handling and service needs
to rotating throughout the branch based on the customer needs
educating customers on other banking channels as well as other products and services
research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
travel between branches in assigned local area and support the market that you are assigned
How You'll Work.
Team & Collaboration
work with an energized team of banking professionals; help inspire your teammates as they inspire you
Communication Scope
friendly and engaging; casual conversation
Applying for this Full Time Branch Ambassador role?
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