FullTimeBilingualReservationist

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! **What will your job look like?** The **Full****Time Bilingual Reservationist** handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. **This is a 100% on-site position at our office.** **Location:** Sebring, FL **(** 4650 US HWY 27 S. Sebring, FL 33870) **What you 'll do: ** * Answer incoming ACD calls for customers – passengers, vendors, and clients * Utilize correct coding and documentation procedures * Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution * Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures * Provide courteous and prompt response to all transportation requests and adopt proper use of terminology * Demonstrate sincere personal commitment to promptness, reliability and quality work * Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network * Other duties as assigned **What you 'll need: ** **_Experience, Education & Certifications:_** * High school diploma or G.E.D. equivalent * Previous data entry, 10-key experience, preferred _**Skills:**_ * Fluent in English and Spanish (oral and written) preferred * Ability to type 30 wpm or greater **Even better if you have...** * Exemplary verbal and written communication * Excellent organizational and multi-tasking skills * Ability to make solid judgment decisions