FullStackTechLead(L2Support)

**Trinetix** is looking for a skilled **Full Stack Tech Lead**. Join our team at Trinetix and collaborate optimizing the strategic fleet management for the U.S. leader in transportation. This project solves complex regulatory challenges through data-driven intelligence and high-performance engineering. Delivering real-time data monitoring via a sophisticated management platform. Engineering a centralized **Single Source of Truth (SSOT)** to power enterprise-level insights. Also, leveraging **Machine Learning** to master the lifecycle of our fleet, optimizing how we buy, deploy, and retire assets. In this role, you will be the most senior operational figure on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination, ensuring overall queue health and SLA compliance. **What You’ll Do:** **Operational & Technical responsibilities:** * Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems. * Perform code-level investigation and fixes for highest-complexity issues. * Conduct root cause analysis (RCA) for complex and recurring incidents. * Support AI-driven and automated workflows through production debugging and log analysis. * **Mandatory On-Call Rotation:** Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine. **Strategic & Leadership responsibilities:** * Lead daily operations: ticket triage, assignment to L1/L2, and escalation management. * Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation. * Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality. * Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence. * Manage weekend release activities and coordination (several times per year). **About You:** * 5+ years of experience in