FulfillmentResolutionAnalyst

## Accountabilities Investigate and resolve enrollment and eligibility discrepancies identified through fulfillment and quality assurance processes. Execute corrections in benefits administration systems to ensure accurate member-level and plan-level data alignment with carrier records. Research root causes of data mismatches and collaborate with internal teams and carriers to implement corrective actions. Manage retroactive, exception-based, and standard eligibility requests in coordination with external partners. Maintain accurate documentation of resolution workflows, procedures, and audit trails in accordance with operational standards. Serve as the primary point of contact for issue resolution cases throughout their lifecycle. Ensure compliance with data privacy and security standards, including HIPAA requirements, when handling sensitive member information. Provide feedback and insights to stakeholders based on recurring audit findings and operational trends. Support additional operational tasks and initiatives as assigned to meet departmental goals. Requirements: Minimum of 2 years of experience in benefits administration, insurance operations, enrollment support, or a related field. Strong knowledge of employee benefits processes and eligibility/enrollment workflows. Experience working with systems such as Microsoft Excel and CRM or benefits platforms (experience with D365 or similar tools is a plus). Ability to manage multiple high-volume tasks accurately in a fast-paced, deadline-driven environment. Strong attention to detail with a high level of accuracy in data correction and validation work. Excellent communication and interpersonal skills with the ability to collaborate across internal teams and external carriers. Ability to stay organized, adaptable, and solution-focused in situations involving ambiguity or change. Life and health insurance license preferred but not required. Benefits: Competitive hourly compensation ranging from $20 to $23 per hour,