Target
FulfillmentOperationsTeamLeader
“Fulfillment Operations Team Leader at Target. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Deliver guest experience commitments. Ensure team understands guest experience”
What You'll Achieve.
Deliver sales goals; Drive results that deliver outcomes; Elevate the guest experience; Meet delivery, freshness, and service standards; Achieve quality, accuracy, and timeliness goals
Industry & Context.
Creative problem solving; Identify opportunities; Takes action to improve; Develop a plan to resolve
Physically demanding role, Variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times), Access all areas of the building, Climb up and down ladders, Frequently lifting or moving merchandise up to 44 pounds without additional assistance, Flexible work schedule (e. g. , nights, weekends and holidays), Reliable and prompt attendance necessary, Key carrier responsibilities, Assume store-level leadership on duty (LOD) responsibilities, Compliance with federal, state, and local adult beverage laws
What They're Looking For.
Must Have
Must be at least 18 years of age or older, Lead and hold others accountable, Learn and adapt to current technology needs, Work independently and as part of a team, Manage workload and prioritize tasks independently, Welcoming and helpful attitude toward all guests and other team members, Effective communication skills, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Accurately handle cash register operations as needed, Climb up and down ladders, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed, Flexible work schedule (e. g. , nights, weekends and holidays) and reliable and prompt attendance necessary.
Nice to Have
Previous retail experience preferred, but not required
What You'll Do.
Deliver guest experience commitments
Ensure team understands guest experience
Provide feedback and hold team accountable
Review metrics to identify opportunities
Align team on behaviors and execution
Drive results that deliver outcomes
Elevate the guest experience
Demonstrate service culture
train and coach expectations
Lead team and drive fulfillment goals
Utilize workload planning tools
Ensure team completes scheduled workload
Fulfill all orders to meet standards
Review fulfillment reporting
Develop plan to resolve gaps
Create daily plans for team
Be an expert of operations
Enable efficient delivery to guests
Lead pickup and ship from store workload
Evaluate and recommend candidates
Develop a guest-centric team
Support direct leader in onboarding
Establish clear goals around quality
Hold team members accountable to expectations
Close training gaps through coaching
Ensure team follows food safety guidelines
Ensure supplies are ordered timely
Assume store-level leadership on duty
Demonstrate inclusivity
Value diverse voices and approaches
Be authentic and respectful
Create equitable experiences
Demonstrate culture of ethical conduct
Lead team to work ethically
Hold others accountable to ethical conduct
Demonstrate safety culture
Model and recognize safe behaviors
Identify and correct hazards
Hold team accountable to safety expectations
Assist with incident response
Report/investigate injuries timely
Model execution of physical security processes
Enhance instore security culture
Support merchandise protection strategies
Lead and demonstrate culture of executing best practices
Help close skill gaps through development
Address store emergency and compliance needs
Support guest services
Maintain compliance culture while executing duties
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with product team; Collaborate with stakeholders; Partner with direct leader for ordering; Support direct leader in onboarding; Work with fellow team members
Communication Scope
Effective communication skills
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