FSCTechnicalSupportEngineer

**About Us:** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward **What we offer** * **Competitive salary** * Paid vacation/holidays/sick time - **15 days of vacation first year** * Comprehensive benefits package including 401K, medical, dental, and vision care - **Available day one** * Extensive product and on the job/cross training opportunities * **With outstanding resources** Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy * Company vehicle​ **What you will do** As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available. **How you will do it** * Troubleshoot and resolve escalated server, network, control system problems and applications. * Research, replicate, determine root cause and test solutions to field and customer reported problems. * Create and document product application and problem solution articles and videos in a support Knowledge Base. * Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM. * Manage the action plan of cross functional teams to resolv