Amazon Data Services, Inc.
Supply Chain/Transportation Management, Tech Infrastructure Prgrm Mgmt, Cloud Computing
FrontierCustomerOperationsLead,TechInfraProgramManager
Neural analysis suggests this role is
optimal for Lead candidates.
“Frontier Customer Operations Lead, Tech Infra Program Manager at Amazon Data Services, Inc.. Skills: Customer Operations, Program Management, Supply Chain. Lead program management efforts. Serve as program manager”
What You'll Achieve.
Achieve defined service-level targets; Deliver meaningful results
Industry & Context.
Troubleshooting issues
Work outside standard hours, On-call rotations, On demand escalations
What They're Looking For.
Must Have
3+ years technical infrastructure management, 3+ years project management disciplines, Experience with infrastructure builds
Nice to Have
Customer-facing role experience, Communicate with leadership, Project management skills, Resource planning experience, Managing schedules experience, Reporting project status experience, Prioritizing tasks experience, Data and analysis tools experience, Microsoft Excel experience, SQL experience, Procurement experience, Supply chain experience, Inventory management experience, Contract management experience, Lease administration experience, Operations experience
What You'll Do.
Lead program management efforts
Serve as program manager
Partner with leadership teams
Partner with Operations technicians
Partner with service support teams
Partner with third-party partners
Lead scheduling efforts
Lead coordination efforts
Formalize technician assignments
Coordinate travel schedules
Navigate supply logistics
Ensure material preparation
Ensure human capital preparation
Serve as primary point of contact
Maintain accountability for schedules
Coordinate on-site schedules
Coordinate on-site logistics
Communicate requirements to teams
Communicate requirements to partners
Program manage asset transfers
Partner with internal teams
Partner with external teams
Minimize delivery delays
Support third-party contractors
Enable seamless client experience
Meet established SLTs
Act as point of escalation
Troubleshoot contractor issues
Troubleshoot technician issues
Troubleshoot transportation issues
Foster open communication
Minimize learning curve
Align stakeholders around expectations
Align customers around expectations
Align stakeholders around next steps
Align customers around next steps
Leverage data to track efficiencies
Develop mechanisms to enhance operations
Develop processes to enhance operations
Implement improvements to internal processes
Implement improvements to external processes
Drive strategic initiatives
Improve supply chain efficiency
Improve overall cost structure
Identify best practices
Focus on client servicing
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External teams; Third-party partners; Leadership teams; Service support teams
Communication Scope
Communicate requirements; Communicate expectations
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Resource planning, Project status reporting, Task prioritization
Full Job Description
This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers. We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams. Key job responsibilities As a Customer Operations Lead, you will lead program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience, through focus on the following key activities: • Serve as the program manager for all orders within the assigned region, partnerin
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