FrontStoreSupervisor

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY:** Managing the customer service functions, including cash, cashiers and merchandising. **DUTIES & RESPONSIBILITIES:** **HUMAN RESOURCES:** * Ensures cashier/merchandising staff comply with all store policies and operating procedures * Trains cashiers/merchandisers in job functions * Provides on-going guidance and instruction **LOSS PREVENTION:** * Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures **CUSTOMER SERVICE:** * Ensures store employees present proper image to the public in accordance with Uniform Policy * Answers inquiries regarding location of product, rainchecks, etc. * Resolves customer issues according to established guidelines (refunds, exchanges, etc.) * Promotes the CSI Survey **MERCHANDISING:** * Ensures shelves are clean and organized with proper rotation * Ensures product displays are set up and taken down as directed by the AFSM/FSM **GENERAL:** * Ensures standards of housekeeping and store image are maintained * Complies with all Health and Safety requirements * May be asked to perform clerical and banking duties * Complies with all store policies and procedures * Complies with loss prevention policies and procedures and ensures they are executed in the store * Perform other duties as required including Cashier duties when necessary **QUALIFICATIONS:** * Planning, Judgement and Decision Making * Independent thinking as it relates to organizing store * Problem solving is essential to ensure customer satisfaction **EXPERIENCE:** * Computer literate * Organized * Efficient time management skills * Knowledge of products and supplies J2WFSM J2WRTL **Why work in a Shoppers Drug Mart store?** Each store has an Associate-Owner, so you will wo