The Wickaninnish Inn
Hospitality
FrontOfficeSupervisor
Neural analysis suggests this role is
optimal for mid candidates.
“Front Office Supervisor at The Wickaninnish Inn. Skills: Front Office operations, Guest relations, Team leadership. Ensure efficient guest service. Meet Relais & Chateaux Standards”
Industry & Context.
Creative problem solving
Work evenings, Work weekends, Work holidays, Valid BC Class 5 Driver's License, Eligible for BC Class 5 Driver's License
What They're Looking For.
Must Have
Minimum 2 years management experience, Minimum 2 years supervisory experience, Minimum two years of clean driving experience, Ability to make a 2-year commitment
Nice to Have
Experience in Front Office of high-end facility, Experience in Front Office of full service facility
What You'll Do.
Ensure efficient guest service
Meet Relais & Chateaux Standards
Meet AAA 4 & 5 Diamond Standards
Meet Forbes Standards
Support Front Office Manager
Assist Front Office Team Members
Act as hands-on supervisor
Assist team exceeding expectations
Be contact person for guests
Be contact person for team members
Follow up guest concerns
Participate in Human Resource functions
Contribute to positive atmosphere
Assist in creating systems
Organize Front Office flow
Control Front Office flow
Assist in creating annual budget
Achieve annual budget
Be responsible for cleanliness
Be responsible for physical condition
Assist in completion of administrative responsibilities
How You'll Work.
Team & Collaboration
Front Office Leadership Team
Communication Scope
Verbal communication; Written communication
Full Job Description
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. [Wickaninnish Inn Careers](https://www.wickinn.com/careers/) Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. As a Front Office Supervisor you will: * Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards. * Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations. * Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary. * Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager. * Contribute and
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