FrontOfficeSupervisor

# _**City, State:**_ Flushing, New York **_Title:_****** Front Office Supervisor ** _Location:_****** Flushing, NY ** _FLSA:_****** Non-Exempt ** _Status:_ **Full-time ** _Reports to:_****** Front Office Manager ** _Supervises:_ **Front Office Department ** _Pay Range:_****$_25 - $27_** **Job Summary:** The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency. **Essential Functions and Duties:** * Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously. * Oversee adherence to check-in procedures, ensuring accurate guest information and billing details. * Be available to handle guest problems or complaints in a timely manner. * Ensure rooms are maintained to the company’s established standards. * Maximize room occupancy while adhering to the overbooking policy. * Maintain effective communication between reservations, front office, and other departments such as housekeeping. * Ensure that all guest charges are accurately entered and that accounts are balanced daily. * Supervise and expedite the check-out process for departing guests. * Ensure efficient delivery and collection of luggage to and from guest rooms. * Oversee and maintain cleanliness and order in all front office areas. * Conduct performance evaluations and identify training needs for front office staff. * Act as Duty Manager when required and attend management meetings as necessary. _Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties._ **Required Experience, Education, and Skills:** * 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment. * Strong leadership and supervi