The Westin
Hospitality
FrontOfficeSupervisor
“Front Office Supervisor at The Westin. Skills: Front Office Operations, Guest Satisfaction, Supervisory Skills. Oversee daily front office operations. Ensure guest reception, reservations, and telephone services”
What You'll Achieve.
Ensuring a high level of guest satisfaction; Maintain established service standards; Maintain operational efficiency
Industry & Context.
Ability to manage guest issues and resolve complaints
Must be able to stand and walk for extended periods, Must be able to lift and carry objects up to 20 lbs. occasionally, Flexible schedule, including availability for evenings, weekends, and holidays
What They're Looking For.
Must Have
2+ years of front office or guest services supervisory experience in a hotel or hospitality environment, leadership and supervisory skills with the ability to manage a team effectively, Excellent communication and interpersonal skills to interact with guests, staff, and management, Proficiency in property management systems, reservations, and check-in/check-out processes, Ability to manage guest issues and resolve complaints in a professional and timely manner, Experience with scheduling, training, and staff development, organizational skills with attention to detail to ensure smooth front office operations
What You'll Do.
Oversee daily front office operations
Ensure guest reception
and telephone services
Support Front Office Manager
Supervise front office team
Maintain service standards
Ensure guests are greeted
and allocated rooms promptly
Oversee adherence to check-in procedures
Handle guest problems or complaints
Ensure rooms are maintained to company standards
Maximize room occupancy
Maintain effective communication between departments
Ensure all guest charges are accurately entered
Supervise and expedite check-out process
Ensure efficient delivery and collection of luggage
Oversee and maintain cleanliness in front office areas
Conduct performance evaluations
Identify training needs for staff
Act as Duty Manager when required
Attend management meetings
How You'll Work.
Team & Collaboration
Maintain effective communication between reservations, front office, and other departments such as housekeeping; Interact with staff and management
Communication Scope
Excellent communication and interpersonal skills
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