The Westin
Hospitality
FrontOfficeSupervisor
“Front Office Supervisor at The Westin. Skills: Front office operations, Guest satisfaction, Team supervision. Greet guests promptly. Check in guests promptly”
What You'll Achieve.
Ensure high guest satisfaction; Maintain service standards; Maintain operational efficiency
Industry & Context.
Guest issue management; Complaint resolution
Stand and walk extended periods, Lift and carry up to 20 lbs, Flexible schedule, Evening availability, Weekend availability, Holiday availability
What They're Looking For.
Must Have
2+ years front office supervisory experience, 2+ years guest services supervisory experience, Hotel or hospitality environment experience, Leadership and supervisory skills, Manage a team effectively, Excellent communication skills, Excellent interpersonal skills, Interact with guests, staff, and management, Proficiency in property management systems, Proficiency in reservations systems, Proficiency in check-in/check-out processes, Manage guest issues, Resolve complaints professionally, Resolve complaints timely, Experience with scheduling, Experience with training, Experience with staff development, Organizational skills, Attention to detail
What You'll Do.
Greet guests promptly
Check in guests promptly
Allocate rooms promptly
Oversee check-in procedures
Ensure accurate guest information
Ensure accurate billing details
Handle guest problems
Handle guest complaints
Maintain rooms to standards
Maximize room occupancy
Adhere to overbooking policy
Maintain communication between departments
Ensure accurate guest charges
Balance accounts daily
Supervise check-out process
Expedite check-out process
Ensure efficient luggage delivery
Ensure efficient luggage collection
Oversee front office cleanliness
Maintain front office order
Conduct performance evaluations
Identify training needs
Attend management meetings
How You'll Work.
Team & Collaboration
Front office team; Reservations department; Housekeeping department; Management meetings
Communication Scope
Guest interaction; Staff interaction; Management interaction
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