Radisson Hotel Group
Hospitality
FrontOfficeSupervisor
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“Front Office Supervisor at Radisson Hotel Group. Skills: Front office supervision, Guest satisfaction, Revenue generation. Oversee daily front office operations. Supervise and train front desk staff”
What You'll Achieve.
Improve guest satisfaction scores; Ensure efficient front desk operations; Maximize room revenue
Industry & Context.
Issue resolution; Complaint handling
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum 2 years of experience in a supervisory role, Experience with hotel operations
Nice to Have
Bachelor's degree in Hospitality Management, Experience with property management systems (PMS), Knowledge of revenue management principles
What You'll Do.
Oversee daily front office operations
Supervise and train front desk staff
Ensure exceptional guest service
Handle guest inquiries and complaints
Manage check-in and check-out processes
Coordinate with other hotel departments
Assist with scheduling and staff management
Maintain front office cleanliness and organization
Implement hotel policies and procedures
Contribute to revenue generation goals
How You'll Work.
Team & Collaboration
Cross-departmental coordination; Staff supervision
Communication Scope
Guest communication; Staff communication
Full Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between * You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level * You will exude patience, empathy and have the personality to host the show * As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department ## Qualifications * Flexibility and a positive, Yes I Can! Attitude * An eye for detail * Is a creative problem-solver * Passionate about creating extraordinary service * Ability to work as part of a team to ensure guest satisfaction * Strong
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